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- Tasks: Create and maintain user-friendly technical documentation for innovative software products.
- Company: Join a leading global provider in packaging and print technology.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make an impact by simplifying complex information for users worldwide.
- Qualifications: 5-7 years of technical writing experience and a degree in a related field.
- Other info: Collaborate with a diverse team in a dynamic, agile environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Graphic Communications, a CAI Division, is a leading global provider of industry‑specific business and production software technology for the packaging and print industries. Graphic Communications’ integrated and automated offerings and point solutions are designed to enable revenue growth and drive operating and production efficiencies. With over thirty years dedicated to delivering best‑in‑class technology to the packaging and printing industries, it is the company’s deeply held philosophy that they succeed when its customers thrive.
Graphic Communications is looking for a Technical Writer to join our team. This person will contribute to the development and maintenance of written technical product information to improve the implementation, maintenance, and use of the products. They will also provide technical writing support for other groups within the organization. This position will be based in the UK and is part of a documentation team located across the world. Please provide a portfolio of work samples.
Primary duties & responsibilities- Develop and maintain product related documentation by gathering information from subject‑matter experts.
- Adhere to guidelines/direction and deadlines established by project lead and defined by release schedule.
- The documentation can include but is not limited to: User Guides, Release Notes, Installation Guide, Integration Guides, WebHelp.
- Maintain intimate familiarity with products and their functionality and attend regular product team meetings.
- Provide internal point of contact for documentation support.
- Help define processes for documentation in an agile environment that improve the efficiency of the flow of information between developers, QA and documentation.
- Implement documentation into online repositories including Sharepoint and proprietary AI.
- Provide feedback on the design and UI of the product.
- Technical Writers
- Consultants
- Product Managers
- Business Analysts
- Support Team
- Professional Services
- BA/BS degree with a Technical Communications, English, Education, or Training focus preferred.
- 5-7 years of technical writing experience for software products.
- Experience in the packaging or printing industry is preferred, while familiarity with manufacturing and ERP systems is also advantageous.
- Knowledge of CSS and Help Output Configuration is preferred but not required.
- Experience adhering to style guides / standards.
- Able to work independently within guidelines provided.
- Experience working with Agile/Scrum teams a plus.
- Ability to plan, structure and write user guides and help systems with minimal guidance in a fast‑paced environment.
- Excellent communication, writing, editing, and project management skills.
- Excellent organizational and interpersonal skills.
- Willingness to learn and work with unfamiliar tools.
- Attention to detail and ability to multi‑task.
- Microsoft Office 365
- RoboHelp or similar authoring tools
- GitHub or similar version control system preferred but not required
- WalkMe or a similar overlay interactive tutorial software is a plus
- Camtasia or video editing software is a plus
Technical Writer employer: CAI Software, LLC
Contact Detail:
CAI Software, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Writer
✨Tip Number 1
Network like a pro! Reach out to folks in the packaging and printing industries on LinkedIn. Join relevant groups, engage in discussions, and don’t be shy about asking for informational interviews. You never know who might have a lead on that perfect Technical Writer role!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best technical writing samples. Make sure to include user guides and any documentation you've done for software products. A well-organised portfolio can really set you apart from the competition.
✨Tip Number 3
Prepare for interviews by brushing up on Agile methodologies and the tools mentioned in the job description. Be ready to discuss how you’ve worked with developers and QA teams in the past. Showing that you understand the workflow will impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that Technical Writer position!
We think you need these skills to ace Technical Writer
Some tips for your application 🫡
Showcase Your Writing Skills: Make sure to include a portfolio of your work samples that highlight your technical writing abilities. We want to see how you can transform complex information into clear, user-friendly documentation.
Tailor Your Application: When applying, customise your CV and cover letter to reflect the specific requirements mentioned in the job description. We love seeing how your experience aligns with what we’re looking for!
Be Clear and Concise: In your written application, keep your language straightforward and to the point. We appreciate clarity, especially since you'll be creating documentation for others to understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role.
How to prepare for a job interview at CAI Software, LLC
✨Know Your Stuff
Before the interview, make sure you’re familiar with the products and services of the company. Dive into their documentation, user guides, and any available resources. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Portfolio
Bring along a well-organised portfolio of your previous work samples. Highlight pieces that demonstrate your ability to create clear and concise technical documentation. Be prepared to discuss the challenges you faced while creating these documents and how you overcame them.
✨Brush Up on Agile Methodologies
Since the role involves working in an Agile environment, it’s crucial to understand Agile principles. Be ready to discuss your experience with Agile/Scrum teams and how you’ve contributed to documentation processes in such settings.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, documentation processes, and tools they use. This shows that you’re not just interested in the job but also in how you can contribute to improving their documentation flow and overall efficiency.
