At a Glance
- Tasks: Manage customer relationships and ensure they achieve success with our software solutions.
- Company: Join CAI Software, a leader in digital work execution for manufacturing.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Work with global teams and travel for exciting customer engagements.
- Why this job: Make a real impact by helping businesses transform their operations.
- Qualifications: 6+ years in customer success or account management, strong communication skills.
The predicted salary is between 60000 - 75000 £ per year.
CAI Software builds digital work execution platforms and software solutions that help manufacturing businesses operate with greater clarity and control. Our people bring structure to complexity by replacing fragmented, paper-based processes with connected digital workflows that improve visibility, compliance, and decision-making in real industrial environments. With 45+ years of experience and a presence across 10+ countries, CAI combines deep industry understanding with practical technology.
This role is part of our Process Manufacturing business unit, which provides ERP and operational software to manufacturers that transform raw materials into finished goods through formulas, recipes, or batch-driven processes. We work with small to enterprise manufacturers across industries such as food and beverage, bottling, pharmaceuticals, nutraceuticals, chemicals, paint, paper, tile, and supply chain logistics—supporting end-to-end operations from sourcing through production and distribution.
As a Customer Success Manager, you will ensure customers achieve measurable success and value from our solutions. You will build long-term, strategic relationships with customers across multiple regions and time zones, driving adoption, satisfaction, retention, expansion, and advocacy.
- Customer Portfolio Management: Own and manage a portfolio of 25-40 enterprise customers, ensuring adoption, retention, and expansion.
- Customer Relationship Development: Build and maintain strong, multi-threaded relationships with global stakeholders, providing strategic guidance to foster engagement, trust, and long-term value.
- Adoption and Success Planning: Partner with the Implementation team to ensure smooth onboarding, adoption, and knowledge transfer.
- Executive Business Reviews (EBRs): Plan and deliver EBRs to executive and operational leaders, highlighting results, insights, and growth opportunities.
- Renewals and Growth: Drive Gross and Net Revenue Retention (GRR/NRR) through proactive renewal management and identification of expansion opportunities.
- Customer Advocacy and Feedback: Act as the voice of the customer internally, providing structured feedback to Product and Engineering.
- Data and Reporting: Monitor customer health metrics and prepare reports to identify risks, opportunities, and progress toward success metrics.
- Internal and External Collaboration: Partner cross-functionally with Sales, Marketing, Product, and Support to ensure customer needs are met efficiently.
- Governance and Compliance: Conduct work in accordance with company policies, procedures, and applicable laws and regulations.
What We’re Looking For:
- Bachelor’s degree or equivalent experience.
- 6+ years of professional experience within customer success, account management, or similar client-facing roles.
- Experience managing enterprise accounts across multiple countries and time zones, with focus on adoption, retention, and growth.
- Exceptional communication, collaboration, and relationship-building skills.
- Proficiency with customer success and CRM tools (e.g., HubSpot, Salesforce).
- Fluency in speaking and writing in a multi-language environment preferred.
- Ability to navigate manufacturing or factory environments when visiting customer sites.
You’ll have the opportunity to drive some of the most critical transformation initiatives in our company’s history. This is a highly visible role working directly with senior leadership to shape the future operating model of CAI.
CAI Software is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Customer Success Manager in Bolton employer: CAI Software, LLC
CAI Software is an exceptional employer that fosters a collaborative and inclusive work culture, empowering employees to drive significant transformation initiatives within the manufacturing sector. With a commitment to employee growth, CAI offers extensive training and development opportunities, ensuring that team members can thrive in their roles while making a meaningful impact on customer success across diverse global markets.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Bolton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CAI Software, LLC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CAI Software, LLC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in Bolton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CAI Software, LLC:Your cover letter is your chance to shine! Tell us why you want to work at CAI Software, LLC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CAI Software, LLC!
How to prepare for a job interview at CAI Software, LLC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
