At a Glance
- Tasks: Be the friendly face of our branch, welcoming visitors and managing calls.
- Company: Join Caffyns, a company dedicated to exceptional customer service.
- Benefits: Enjoy 25 days holiday, health care discounts, and competitive bonuses.
- Other info: Flexible weekend hours with opportunities for growth in a supportive team.
- Why this job: Make a positive impact on customers' experiences every day.
- Qualifications: Strong communication skills and a professional, organised approach.
The predicted salary is between 9.9 - 12.1 £ per hour.
Weekend and Bank Holiday Receptionist - HV30-208 Brighton Volkswagen We are looking for a friendly, professional and organised Receptionist to be the welcoming face of our Brighton Volkswagen branch.
This is a customer-focused role where you’ll play a key part in creating a positive first impression for visitors, managing incoming calls efficiently, and ensuring our hospitality area is always presented to the highest standard.
If you enjoy working with people, have excellent communication skills and take pride in delivering outstanding customer service, we’d love to hear from you.
Key Responsibilities Reception Welcome customers and visitors, ensuring they are directed to the appropriate department.
Answer incoming telephone calls promptly and professionally, transferring calls efficiently.
Handle customer enquiries courteously and accurately.
Take and distribute messages using the computer diary system and email where required.
Ensure all visitors receive a warm and professional experience.
Hospitality Maintain a clean, tidy and welcoming hospitality area.
Prepare and serve refreshments to customers and visitors.
Wash up and keep kitchen and hospitality facilities clean and organised.
Ensure drinks and hospitality supplies are fully stocked.
What We’re Looking For The ideal candidate will have: Excellent communication and interpersonal skills.
A professional and welcoming manner.
Strong organisational skills and attention to detail.
The ability to multitask in a busy environment.
Basic computer skills and confidence using email and diary systems.
A proactive approach with a willingness to support the wider branch team.
Why Join Caffyns?
At Caffyns, we pride ourselves on delivering exceptional customer service and creating a welcoming environment for both our customers and our employees.
As our Receptionist, you’ll be an important part of the branch team, helping to ensure every customer enjoys a positive experience from the moment they arrive.
Commensurate with skills and responsibilities Driving License Required No Working Hours 8:30am to 5:00pm Saturday – with half hour for lunch10:00am to 4:00pm, Sunday, 10:00am to 4:00pm Bank Holiday when required Job Reference HV30-208 Note Caffyns do not currently participate in the government sponsorship scheme. 1.
A minimum of 25 days holiday pro rata 3.
Discounted private health care scheme 6.
Company sick pay 8.
Contributory pension scheme 9.
Very competitive bonus packages for many roles #J-18808-Ljbffr
Weekend and Bank Holiday Receptionist employer: Caffyns
Caffyns is an exceptional employer that prioritises the growth and well-being of its employees, offering a vibrant work culture where ambition and teamwork thrive. As a Skoda Retail Manager, you will benefit from competitive bonuses, generous holiday allowances, and comprehensive health care schemes, all while working in a supportive environment that encourages professional development and outstanding customer service. Join us in our commitment to excellence and be part of a team that values your contributions and fosters your career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend and Bank Holiday Receptionist
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Caffyns and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Caffyns and let us see your personality shine through!
We think you need these skills to ace Weekend and Bank Holiday Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Caffyns.
Get Familiar with Our Brand:Before applying, take some time to learn about Caffyns and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Caffyns
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Caffyns.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Caffyns will surely appreciate.
