We are looking for a highly motivated Assistant Service Manger to lead and coordinate our Aftersales Department in Eastbourne. This role is crucial in maintaining the highest quality of service, achieving departmental profit targets, and ensuring exceptional customer satisfaction.
Main Purpose of the Role: You will be responsible for overseeing daily operations within the Aftersales team, including Service Advisors, Technicians, Apprentices, and the Workshop Controller. Ensuring 100% productivity and customer service excellence is at the heart of this role.
Key Responsibilities:
- Deputise for the Aftersales Manager in their absence
- Deliver excellent customer service in line with brand expectations
- Lead daily team briefings and ensure clear communication of goals and policies
- Monitor Workshop In-Progress (WIP) daily and drive efficiency
- Manage systems such as 1 Link, Coopers, EVHC, and VW Hub to maximise workflow
- Coordinate warranty processing, parts delays, and job card accuracy
- Oversee team cover for holidays, sickness, and lunch rotas
- Ensure compliance with VQM, Service Audit, GDPR, and MSQP standards
- Maintain high levels of cleanliness, safety, and organisation in all areas
- Provide support and training to team members
You Will Work Closely With:
- Service & Warranty Advisors
- Branch and Head Office staff
- Manufacturer partners and external inspectors
- Customers and suppliers
What We’re Looking For:
- Proven experience in an automotive aftersales or service environment
- Strong leadership and team coordination skills
- Excellent communication, organisation, and IT system experience
- A customer-first mindset with a commitment to continuous improvement
Commensurate with skills and responsibilities
Driving License Required
Yes
Working Hours
8.00am – 6.00pm Monday to Friday8.30am – 12:30 pm Saturdays on a 1 in 3 rota basis
Job Reference
VE14-173
Note
Caffyns do not currently participate in the government sponsorship scheme.
We reserve the right to close any of our vacancies early if we recieve sufficent applications for the role, Therefore, if you are interested, please submit your application as early as possible.
10 reasons why you should join Caffyns
Every Caffyns employee is entitled to a wide range of benefits, including:
- 1. A minimum of 25 days holiday pro rata
- 3. Discounted private health care scheme
- 6. Company sick pay
- 8. Contributory pension scheme
- 9. Very competitive bonus packages for many roles
Assistant Service Manager in Eastbourne employer: Caffyns
Caffyns is an exceptional employer that prioritises the growth and well-being of its employees, offering a vibrant work culture where ambition and teamwork thrive. As a Skoda Retail Manager, you will benefit from competitive bonuses, generous holiday allowances, and comprehensive health care schemes, all while working in a supportive environment that encourages professional development and outstanding customer service. Join us in our commitment to excellence and be part of a team that values your contributions and fosters your career advancement.
