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For Companies At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer experiences in a vibrant automotive venue.
- Company: Join Caffeine & Machine, a leader in UK automotive experiential leisure, fostering community and adventure.
- Benefits: Enjoy a competitive salary, bonuses, birthday off, and discounts for friends and family.
- Why this job: Be part of a dynamic culture that values passion, creativity, and customer satisfaction in a unique setting.
- Qualifications: Experience in hospitality, food, and events; strong leadership and customer service skills required.
- Other info: Opportunity to work in a lively environment filled with automotive enthusiasts and exciting events.
The predicted salary is between 39000 - 65000 £ per year.
General Managers, or Team Principals as they’re affectionately known, are the people absolutely accountable for the success of their Caffeine & Machine. Acting as owners, Team Principals work with full support, guidance and bags of autonomy.
On Offer
- Up to £52,000 salary per annum plus tips
- Up to £8,000 bonus, paid quarterly
- Day off for your birthday
- 313 Club Membership
- 30% off food, drink, hotel, and store for friends and family
Key Accountabilities
INSPIRE PEOPLE HAPPINESS
- Care about your people; create and retain a team as obsessive about quality as you
- Create a high-performing team who together bring the C&M experience to life through our people
CONSISTENT CUSTOMER SATISFACTION
- Infuse passion for the automotive and food and beverages, ensuring all dishes and drinks are served perfectly
- Lead the busiest shifts; role modelling exemplary product, safety, licensing, and service standards
GENERATING SALES GROWTH
- Build tailored plans to grow repeat custom, and grow items sold that achieve budgets
- Represent C&M in the automotive community to attract new and cultivate existing member, customer, and collaborator relationships
OPTIMISE PROFIT
- Utilise tools to maximise the trading margins and returns on expenditure
- Full P&L accountability
Key Strengths – things you enjoy, are good at, and do often
- Coach – enabling others to develop and be successful
- Improver – always on the lookout for things that can be better
- Responsibility – taking ownership, and being held accountable
- Enabler – creating the conditions to learn and grow
- Persistence – achieving success even when thing get difficult
Ideal Profile
- “Gets” + thrives in hospitality
- Grasps the full hospitality / leisure mix though holds deep experience in food and events
- Has had exposure to a young, expanding, and growing company
- Full to the brim of can-do energy, holding a deep commitment to customer satisfaction
- Has B2B experience
About The Hill
The UK was – and is – one of the leading automotive cultures in the world so, when, the brand needed its first residence – there was nowhere else it could be. The Hill – our affectionate name for Houndshill House – became it, our first permanent home. Like other C&Ms The Hill is coffee house, a bar, a restaurant. It is also a small hotel, though above all else it is a place for people with a love of things that move – like stumbling into a living automotive museum where you never know what exhibit might turn up.
About Caffeine & Machine
Caffeine & Machine exists for people with a love of things that move. Comprised of Caffeine & Machine venues, the 313 Club membership proposition and apparel label Cult of Machine , the group is an established leader in UK automotive experiential leisure. Everything we do is powered by community, conversation, inclusion and adventure. We seek to break down barriers, encourage learning and discovery. Above all else we’re a brand where you feel surrounded by friends – those that you know and ones you haven’t even met yet – a place that feels like you’re right at home. These beliefs apply equally to our teams and customers.
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General Manager employer: Caffeine&Machine
Contact Detail:
Caffeine&Machine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarise yourself with the Caffeine & Machine brand and its community. Engage with their social media platforms and attend events if possible, as this will help you understand their culture and values, which is crucial for a General Manager role.
✨Tip Number 2
Network within the automotive and hospitality sectors. Building relationships with industry professionals can provide valuable insights and potentially lead to referrals or recommendations that could strengthen your application.
✨Tip Number 3
Demonstrate your passion for both hospitality and the automotive world during any interactions. Share personal experiences or stories that highlight your commitment to customer satisfaction and team development, as these are key aspects of the role.
✨Tip Number 4
Prepare to discuss specific strategies you've implemented in previous roles that align with the responsibilities of a General Manager. Focus on examples of how you've driven sales growth, optimised profits, and built high-performing teams.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and management. Emphasise any roles where you've inspired teams, optimised profits, or generated sales growth, as these are key accountabilities for the General Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the automotive and hospitality industries. Share specific examples of how you've created high-performing teams and ensured customer satisfaction in previous roles.
Showcase Your Leadership Skills: Demonstrate your ability to coach and enable others in your application. Highlight instances where you've taken ownership and responsibility, especially in fast-paced environments similar to Caffeine & Machine.
Research the Company Culture: Familiarise yourself with Caffeine & Machine's values and community focus. Mention in your application how you align with their mission of creating a welcoming environment for automotive enthusiasts and how you can contribute to that culture.
How to prepare for a job interview at Caffeine&Machine
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your love for creating memorable customer experiences, as this aligns perfectly with the company's values.
✨Demonstrate Leadership Skills
As a General Manager, you'll need to inspire and lead a team. Prepare examples of how you've successfully coached and developed others in previous roles. Highlight your ability to create a high-performing team that shares your commitment to quality.
✨Prepare for Sales Growth Discussions
Be ready to discuss strategies you've implemented in the past to drive sales growth. Think about tailored plans you've created to attract repeat customers and how you’ve represented your previous employers in the community to build relationships.
✨Understand P&L Accountability
Familiarise yourself with profit and loss statements and be prepared to discuss how you've maximised trading margins in previous roles. Showing your financial acumen will demonstrate your readiness for full P&L accountability in this position.
