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For Companies At a Glance
- Tasks: Diagnose and repair premium coffee machines while providing top-notch customer service.
- Company: Join a leading company in the coffee equipment industry with a focus on quality.
- Benefits: Competitive salary, hands-on experience, and opportunities for growth.
- Why this job: Combine your passion for coffee with technical skills in a dynamic field role.
- Qualifications: 3+ years as a coffee engineer and a full UK driving licence required.
- Other info: Work in a supportive team environment with flexible scheduling.
The predicted salary is between 36000 - 60000 £ per year.
This is a hands-on, customer-facing role working with premium commercial coffee equipment across the UK – including Victoria Arduino, Nuova Simonelli and more. An experience on Schaerer BTC machines is an advantage.
If you’re practical, organised, and take real pride in delivering great service, we’d love to hear from you.
Location
London/Essex (field-based)
What you’ll be doing
- Diagnosing, repairing and maintaining commercial coffee machines
- Responding to breakdowns and service calls in the field
- Completing jobs and logging work using our Field Service Software
- Supporting customers with a professional, friendly approach
- Working closely with our Service team as we continue to grow
What we’re looking for
Experience & skills
- 3+ years’ experience as a field-based coffee engineer
- Strong technical knowledge of traditional and bean-to-cup machines
- Full UK driving licence
- Proof of The Right to Work in the UK
- Confident, organised, and calm under pressure
- A genuine interest in coffee and equipment
Knowledge
- A genuine interest in coffee and coffee equipment
- Experience with diary management and scheduling
- Experience with Field Service Software (desirable, not essential)
- Positive, proactive, and calm under pressure
- Reliable, organised, and supportive of the wider team
- Flexible when needed to help keep things running smoothly
- Professional in presentation and approach
Hiring: Field Service Engineer (London/Essex) employer: Caffeine Limited
Contact Detail:
Caffeine Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hiring: Field Service Engineer (London/Essex)
✨Tip Number 1
Get to know the company and its products inside out. When you walk into that interview, show us you’re not just another candidate – demonstrate your passion for coffee and the equipment we use. It’ll make a huge difference!
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and scenarios you might face as a Field Service Engineer. We want to see how you handle pressure and problem-solving in real-time.
✨Tip Number 3
Don’t forget to showcase your customer service skills. This role is all about building relationships with clients, so share examples of how you’ve gone above and beyond to help customers in the past.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team. Let’s get you on board!
We think you need these skills to ace Hiring: Field Service Engineer (London/Essex)
Some tips for your application 🫡
Show Your Passion for Coffee: We want to see your genuine interest in coffee and equipment shine through in your application. Share any relevant experiences or stories that highlight your love for the industry – it’ll make you stand out!
Highlight Your Technical Skills: Make sure to showcase your technical knowledge of traditional and bean-to-cup machines. If you've worked with specific brands like Victoria Arduino or Nuova Simonelli, let us know – it could give you an edge!
Be Professional and Organised: Since this role involves a lot of fieldwork and customer interaction, demonstrate your organisational skills and professionalism in your written application. A well-structured CV and cover letter can really impress us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Caffeine Limited
✨Know Your Coffee Machines
Make sure you brush up on your knowledge of commercial coffee equipment, especially the brands mentioned in the job description like Victoria Arduino and Nuova Simonelli. Being able to discuss specific features or common issues with these machines will show your expertise and genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've diagnosed and repaired coffee machines in the past. Think of specific situations where you had to troubleshoot under pressure, as this will demonstrate your calmness and organisational skills when faced with challenges.
✨Familiarise Yourself with Field Service Software
Even if you don't have extensive experience with field service software, it’s a good idea to research what tools are commonly used in the industry. Being able to discuss how you would adapt to using new software can highlight your proactive attitude and willingness to learn.
✨Emphasise Your Customer Service Approach
Since this is a customer-facing role, be ready to talk about how you maintain professionalism and friendliness while working with clients. Share anecdotes that illustrate your ability to support customers effectively, as this will align with the company’s values of delivering great service.
