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- Tasks: Support store operations and deliver exceptional customer service while leading your team.
- Company: Join the friendly and supportive Caffè Nero family.
- Benefits: Enjoy unlimited free drinks, discounts, and a chance to earn extra through our referral scheme.
- Why this job: Be part of a fun environment with opportunities for personal and professional growth.
- Qualifications: Experience in a customer-facing role and a passion for team development.
- Other info: Participate in exciting events and celebrations while building a rewarding career.
The predicted salary is between 12 - 13 £ per hour.
Location: Worcester, United Kingdom
Salary: to £12.56 per hour
Job Type: Full Time
Contract: Permanent
Start Date: 2026-02-03
Department: Customer Service
At Caffè Nero, it's our people that make us different. If you pride yourself on keeping your customers happy through fantastic service, whilst growing and developing your own team, this could be the perfect job for you. As an Assistant Manager you will support in the running of the store, providing great customer service and the best standards of coffee and food.
What you can expect:
- Brilliant training – no experience is required!
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you're on shift.
- 50% off all handmade drinks and 40% off everything else when you're off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Via our incentive 'Nero 90', our Assistant Managers also have the opportunity to receive an additional 30p per hour, if their store collectively achieves the Customer Satisfaction score.
To be successful you will:
- Have experience as a Supervisor or Assistant Manager in a busy, customer–facing environment.
- Be people focused – really caring about the welfare and development of your team.
- Love the challenge of meeting business targets.
- Strive for excellence, always.
- Be passionate about the Caffè Nero brand!
Why choose us?
When you join us, you're joining a group of caring, supportive and friendly people - whether that's your team, the regular customers of your café or your community. You'll be part of building something special and have loads of fun along the way - that could be at one of our regular CN Club parties, our Barista of the Year Competition or grabbing you and your team an award at our End of Year celebration.
The starter rate for Assistant Managers in this location is £12.41 per hour, increasing to £12.56 with service. If you have a great attitude, bags of energy and love interacting with customers then we'd love to hear from you!
Assistant Manager in Worcester employer: Caffè Nero
Contact Detail:
Caffè Nero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Worcester
✨Tip Number 1
Get to know the company culture! Before your interview, check out Caffè Nero's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As an Assistant Manager, you'll be all about teamwork and customer service. Role-play common scenarios with a friend or family member to boost your confidence and prepare for those tricky questions.
✨Tip Number 3
Show off your passion! When you chat with the hiring team, let your enthusiasm for the Caffè Nero brand shine through. Share your favourite drinks or experiences at their cafés to demonstrate that you’re not just looking for any job, but this job!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and serious about joining the team. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Assistant Manager in Worcester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for the Caffè Nero brand shine through! Share why you’re excited about the role and how you can contribute to our fantastic customer service.
Tailor Your Experience: Make sure to highlight any relevant experience you have as a Supervisor or Assistant Manager. We want to see how your background aligns with the busy, customer-facing environment we thrive in!
Be Personable: We’re all about teamwork and caring for our people. Use your application to showcase your people-focused attitude and how you’ve supported your team in the past. It’s all about those positive vibes!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen to join our Caffè Nero family!
How to prepare for a job interview at Caffè Nero
✨Know the Caffè Nero Brand
Before your interview, take some time to research Caffè Nero. Understand their values, mission, and what makes them unique in the coffee industry. This will not only show your enthusiasm but also help you align your answers with their brand ethos.
✨Showcase Your People Skills
As an Assistant Manager, you'll be leading a team and interacting with customers daily. Prepare examples from your past experiences that highlight your ability to motivate a team and provide excellent customer service. Think of specific situations where you turned a negative experience into a positive one.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with a difficult customer or managing team conflicts. Practise your responses to these scenarios, focusing on your problem-solving skills and teamwork. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Bring Your Energy and Positivity
Caffè Nero values a positive attitude and energy, so let your personality shine during the interview! Be enthusiastic about the role and express your passion for providing great customer service. A friendly demeanour can go a long way in making a lasting impression.
