At a Glance
- Tasks: Lead a team, deliver excellent customer service, and create amazing coffee experiences.
- Company: Join Caffè Nero, a friendly and supportive coffee brand.
- Benefits: Earn up to £32,000 plus bonuses, enjoy free drinks, and great discounts.
- Other info: Opportunities for personal development and career growth await you.
- Why this job: Be part of a fun team and grow your career in the coffee industry.
- Qualifications: Experience in management and a passion for customer service.
The predicted salary is between 28800 - 35200 £ per year.
Location: Thirsk, United Kingdom
Salary: to £32,000 depending on experience & performance related bonus of between £3,500-£5,500 per annum
Work Type: Full Time
Contract: Permanent
Application Deadline: 2026-08-28
Department: Customer Service
Key Qualities:
- Enjoy customer interaction
- Management Experience
- Positive attitude
- Teamwork
At Caffè Nero, it's our people that make us different. We're looking for warm, positive people who love working with others to join us as Store Managers. Our aim is simple: through great coffee and brilliant service, we want to make a positive difference in people's lives.
Our Store Managers take ownership of their own store, providing excellent customer service and operational standards. They:
- Pride themselves on keeping customers happy through fantastic service, both in store and through deliveries.
- Ensure customers leave with a personalised experience.
- Grow and develop their teams by training, coaching and leading them by example.
- Make fantastic coffee and seasonal drinks, ensuring each order is special.
- Keep the customer and back-of-house areas safe, clean, organised and ready for service.
- Always strive for excellence!
What you can expect:
- Performance related bonus of between £3,500 - £5,500 per annum (dependant on role and store).
- Brilliant training and development, to get you up to speed in your role and beyond.
- The opportunity to grow your career and develop personally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you're on shift.
- 50% off all handmade drinks and 40% off everything else when you're off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Cash Plan Healthcare scheme.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
To be successful:
Maybe you're looking to take the next step in your career journey? Perhaps you want a move into the growing world of coffee? You might already be a Store Manager and love the Caffè Nero brand. If you have experience of leading, developing and nurturing a team in a busy, customer facing environment, we would love to hear from you.
Why choose us?
When you join us, you're joining a group of caring, supportive and friendly people - whether that's your team, the regular customers of your café or your community. You'll be part of building something special and have loads of fun along the way. The opportunities for development are fantastic. Many of our Area and Regional Managers grew their careers in store, and it's the same for our Head Office teams too. If you have a great attitude, bags of energy and love interacting with customers then we'd love to hear from you!
Store Manager in Thirsk employer: Caffè Nero
Caffe Nero in Newtown is an excellent employer that prioritises employee well-being and growth, offering a vibrant work culture where teamwork and enthusiasm are celebrated. With comprehensive training provided for all Baristas, you can develop your skills while enjoying unique benefits like unlimited free drinks during shifts and generous staff discounts. Join us to be part of a supportive team that values your contributions and fosters a positive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in Thirsk
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Caffè Nero. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Caffè Nero before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Store Manager in Thirsk
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Caffè Nero:Your cover letter is your chance to shine! Tell us why you want to work at Caffè Nero specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Caffè Nero!
How to prepare for a job interview at Caffè Nero
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
