At a Glance
- Tasks: Lead a team, deliver excellent customer service, and maintain high standards of coffee and food.
- Company: Join the friendly and supportive team at Caffè Nero.
- Benefits: Enjoy unlimited free drinks, discounts on food, and a chance to earn extra through referrals.
- Other info: Brilliant training provided and opportunities for personal and professional development.
- Why this job: Grow your career while having fun and making customers happy.
- Qualifications: Experience as a Supervisor or Team Leader is a plus, but not required.
The predicted salary is between 26500 - 27000 € per year.
At Caffè Nero, it's our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you. As a Shift Leader, you will support in the running of the store – leading the team, giving great customer service and delivering the very best standards of coffee and food. Ideally you will have some experience as a Supervisor or Team Leader – but if you haven’t got that don’t worry, we’d still love to hear from you.
What you can expect:
- Brilliant training – no experience is required!
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you’re on shift.
- 50% off all handmade drinks and 40% off everything else when you’re off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Via our incentive ‘Nero 90’, our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.
Why choose us? When you join us, you’re joining a group of caring, supportive and friendly people - whether that’s your team, the regular customers of your café or your community. At the same time as giving fantastic service you’ll have loads of fun along the way - maybe a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There’s something for everyone.
The starter rate for Shift Leaders in this location is £12.76 per hour, increasing to £12.91 with service. If you have a great attitude, bags of energy and love interacting with customers then we’d love to hear from you! At Caffè Nero you really can be you, with us.
Shift Leader in Teddington employer: Caffè Nero
Caffè Nero is an exceptional employer that values its people, offering a vibrant work culture where team members can thrive and grow. As a Shift Leader, you'll enjoy comprehensive training, generous discounts on food and drinks, and the chance to earn rewards through our Recommend A Friend Scheme. With a supportive team environment and fun community events, Caffè Nero is the perfect place for those looking to make a meaningful impact while enjoying their work.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Leader in Teddington
✨Tip Number 1
Get to know the company culture! Before your interview, check out Caffè Nero's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! As a Shift Leader, you'll be all about keeping customers happy. Think of examples from your past experiences where you've gone above and beyond for someone – this will impress them during your chat!
✨Tip Number 3
Be ready to showcase your leadership potential! Even if you haven't been a Supervisor before, think about times when you've led a project or helped a team member. Share these stories to highlight your ability to motivate and support others.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Caffè Nero family. We can’t wait to see your application!
We think you need these skills to ace Shift Leader in Teddington
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share what makes you unique and how you connect with customers.
Highlight Relevant Experience:Even if you haven't been a Supervisor or Team Leader before, think about any experiences that showcase your leadership skills or customer service abilities. We love to see how you've made an impact in previous roles!
Tailor Your Application:Make sure to tailor your application to the Shift Leader role at Caffè Nero. Use keywords from the job description and show us why you’re the perfect fit for our team. We’re all about fantastic service and teamwork!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s super easy, and you’ll get all the info you need about the role and our amazing benefits right there!
How to prepare for a job interview at Caffè Nero
✨Know the Company Culture
Before your interview, take some time to understand Caffè Nero's values and culture. They pride themselves on fantastic service and a supportive team environment, so be ready to share how you embody these qualities in your previous roles.
✨Showcase Your Customer Service Skills
As a Shift Leader, customer satisfaction is key. Prepare examples from your past experiences where you went above and beyond for customers. This will demonstrate your commitment to delivering great service, which is what they’re looking for.
✨Highlight Leadership Experience
Even if you haven’t held a formal leadership position, think about times when you’ve taken charge or supported your team. Discuss how you can motivate others and maintain high standards, as this will resonate well with their expectations for a Shift Leader.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about training opportunities or team events, showing your enthusiasm for personal growth and being part of the community. This will leave a positive impression and show you’re genuinely interested.
