At a Glance
- Tasks: Lead a vibrant team and deliver exceptional customer experiences in a busy café environment.
- Company: Join Caffè Nero, a beloved coffee brand with a warm and positive culture.
- Benefits: Enjoy performance bonuses, free drinks, and generous discounts on food.
- Other info: Great training opportunities and career advancement await you!
- Why this job: Be part of a community that values teamwork and creates memorable moments for customers.
- Qualifications: Experience in customer-facing management and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
About the role
At Caffè Nero we’re looking for warm, positive people who love working with others to come on board as Store Managers.
If you have experience of leading, developing and nurturing a team in a busy, customer‑facing environment, we would love to hear from you.
Key responsibilities
- Lead and develop the team, coaching them by example and ensuring performance standards are met.
- Provide fantastic customer service using our signature 1‑2‑1 service style, ensuring customers leave with a personalised experience.
- Prepare a full range of drinks – coffee, matcha and seasonal drinks – guaranteeing each order is special and of the highest quality.
- Maintain a clean, safe, and organised front‑of‑house and back‑of‑house environment, including cleaning tables and keeping toilets to the high standards our customers expect.
- Deliver a positive attitude and teamwork within the café and with the wider Caffè Nero community.
Requirements
- Previous experience in a customer‑facing management role.
- Strong leadership skills with an ability to build and motivate a team.
- Excellent communication skills and a positive, energetic personality.
- A passion for coffee and a willingness to create memorable experiences for customers.
Benefits
- Performance related bonus of £3,500 - £5,500 per annum, dependent on role and store.
- Brilliant training and development to help you advance your career.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when on shift.
- 50% off all handmade drinks and 40% off everything else when off shift.
- Recommend a Friend Scheme – earn up to £750 for referring new team members.
- Cash Plan Healthcare scheme, length of service recognition and access to a benefits platform offering discounts, rewards and offers.
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Store Manager employer: Caffè Nero
Caffe Nero in Newtown is an excellent employer that prioritises employee well-being and growth, offering a vibrant work culture where teamwork and enthusiasm are celebrated. With comprehensive training provided for all Baristas, you can develop your skills while enjoying unique benefits like unlimited free drinks during shifts and generous staff discounts. Join us to be part of a supportive team that values your contributions and fosters a positive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Caffè Nero. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Caffè Nero
Don't be shy about reaching out to Caffè Nero directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Caffè Nero and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Caffè Nero
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
