At a Glance
- Tasks: Lead a team, deliver excellent customer service, and maintain high standards of coffee and food.
- Company: Join Caffè Nero, where our people make the difference.
- Benefits: Enjoy unlimited free drinks, discounts on food, and career growth opportunities.
- Other info: Participate in exciting events and earn rewards through our referral scheme.
- Why this job: Be part of a fun, supportive team while making customers happy every day.
- Qualifications: No experience needed, just a positive attitude and teamwork spirit.
The predicted salary is between 12 - 13 £ per hour.
Location: St Helens, United Kingdom
Salary: to £12.41
Part Time, Permanent
Category: Customer Service
Enjoy customer interaction, positive attitude, and teamwork.
At Caffè Nero, it's our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you.
As a Shift Leader, you will support in the running of the store - leading the team, giving great customer service and delivering the very best standards of coffee and food.
Ideally, you will have some experience as a Supervisor or Team Leader - but if you haven't got that, don't worry, we'd still love to hear from you.
What you can expect:
- Brilliant training - no experience is required!
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you're on shift.
- 50% off all handmade drinks and 40% off everything else when you're off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Via our incentive 'Nero 90', our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.
Why choose us?
When you join us, you're joining a group of caring, supportive and friendly people - whether that's your team, the regular customers of your café or your community. At the same time as giving fantastic service you'll have loads of fun along the way - maybe a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There's something for everyone.
The starter rate for Shift Leaders in this location is £12.26 per hour, increasing to £12.41 with service.
If you have a great attitude, bags of energy and love interacting with customers then we'd love to hear from you!
Shift Leader in St Helens employer: Caffe Nero
Caffè Nero is an exceptional employer that prioritises personal and professional growth, offering a supportive and welcoming environment for its employees. As a Shift Leader, you will enjoy unique benefits such as unlimited free handmade drinks and generous food discounts, all while leading a passionate team dedicated to delivering outstanding service. Join us in creating memorable experiences for our customers in a vibrant local store setting.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Leader in St Helens
✨Tip Number 1
Get to know the company culture! Before your interview, check out Caffè Nero's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will help you shine during the interview and demonstrate your positive attitude.
✨Tip Number 3
Be ready to talk teamwork! As a Shift Leader, you'll be leading a team, so come prepared with stories about how you've successfully worked with others. Highlighting your collaborative spirit will make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Caffè Nero family. Don’t miss out on this opportunity!
We think you need these skills to ace Shift Leader in St Helens
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and teamwork.
Tailor Your Application:Make sure to tailor your application to the Shift Leader role. Highlight any relevant experience or skills that match what we’re looking for, even if it’s from a different job or setting.
Keep It Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if you need to, and make sure it’s easy for us to read and understand your key strengths.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Caffe Nero
✨Know the Company
Before your interview, take some time to research Caffè Nero. Understand their values, mission, and what makes them unique in the coffee industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Shift Leader, customer interaction is key. Prepare examples from your past experiences where you provided excellent service or resolved customer issues. Highlighting these moments will demonstrate your ability to keep customers happy, which is crucial for this role.
✨Emphasise Teamwork
Caffè Nero values teamwork, so be ready to discuss how you've worked collaboratively in previous roles. Share specific instances where you led a team or contributed to a positive team environment. This will show that you can support and motivate your colleagues as a Shift Leader.
✨Bring a Positive Attitude
A positive attitude is essential for this role. During the interview, let your enthusiasm shine through. Smile, engage with your interviewer, and express your excitement about the opportunity to work at Caffè Nero. This will leave a lasting impression and align with their company culture.
