At a Glance
- Tasks: Lead a vibrant café team and deliver exceptional customer service.
- Company: Join Caffè Nero, where our people make the difference.
- Benefits: Enjoy unlimited free drinks, generous discounts, and career growth opportunities.
- Other info: Participate in exciting events and earn rewards through our referral scheme.
- Why this job: Be part of a fun, supportive team while making customers smile.
- Qualifications: No experience needed; just bring your energy and passion for service.
The predicted salary is between 26500 - 27000 £ per year.
At Caffè Nero, it's our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you.
As a Shift Leader, you will support in the running of the store – leading the team, giving great customer service and delivering the very best standards of coffee and food. Ideally you will have some experience as a Supervisor or Team Leader – but if you haven’t got that don’t worry, we’d still love to hear from you.
What you can expect:
- Brilliant training – no experience is required!
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you’re on shift.
- 50% off all handmade drinks and 40% off everything else when you’re off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Via our incentive ‘Nero 90’, our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.
Why choose us?
When you join us, you’re joining a group of caring, supportive and friendly people – whether that’s your team, the regular customers of your café or your community. At the same time as giving fantastic service you’ll have loads of fun along the way - maybe a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There’s something for everyone.
The starter rate for Shift Leaders in this location is £12.76 per hour, increasing to £12.91 with service. If you have a great attitude, bags of energy and love interacting with customers then we’d love to hear from you!
At Caffè Nero you really can be you, with us.
Shift Leader: Lead a Top Café Team, Delight Customers employer: Caffè Nero
Caffè Nero is an exceptional employer that prioritises its people, offering a vibrant work culture where team members can thrive while delivering outstanding customer service. With comprehensive training, generous discounts on food and drinks, and numerous opportunities for personal and professional growth, employees are supported in their journey to success. Join a friendly and caring community that celebrates achievements together, making every shift enjoyable and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Leader: Lead a Top Café Team, Delight Customers
✨Tip Number 1
Get to know the café culture! Before your interview, pop into Caffè Nero and soak up the vibe. Chat with the team and customers to understand what makes them tick. This will help you connect during your interview and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Shift Leader, you'll be leading a team and delighting customers. Role-play common scenarios with friends or family to boost your confidence. Think about how you'd handle tricky situations or keep the energy high during busy shifts.
✨Tip Number 3
Show off your passion for coffee and customer service! During your interview, share your favourite coffee experiences or how you've made someone's day better in previous roles. This will highlight your enthusiasm and fit for the Caffè Nero team.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, you can keep an eye on any updates or new opportunities that pop up. We can’t wait to see your application!
We think you need these skills to ace Shift Leader: Lead a Top Café Team, Delight Customers
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your love for customer service shine through! Share any experiences where you’ve gone the extra mile to make someone’s day better. We want to see that you’re all about delighting customers!
Highlight Teamwork Skills:As a Shift Leader, you’ll be leading a team, so it’s important to showcase your teamwork skills. Mention any past roles where you’ve collaborated with others or taken on leadership responsibilities. We’re looking for team players who can inspire and motivate!
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality come through in your application. Whether it’s your sense of humour or your unique perspective, we value authenticity and want to see how you’d fit into our friendly team.
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed! It’s super easy, and you’ll find all the info you need to complete your application. We can’t wait to hear from you and hopefully welcome you to our Caffè Nero family!
How to prepare for a job interview at Caffè Nero
✨Know the Company Culture
Before your interview, take some time to understand Caffè Nero's values and culture. They pride themselves on fantastic service and a supportive team environment, so be ready to share how you align with these principles.
✨Showcase Your Customer Service Skills
As a Shift Leader, customer satisfaction is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. This will demonstrate your commitment to keeping customers happy, which is crucial for the role.
✨Highlight Team Leadership Experience
Even if you don’t have formal supervisory experience, think about times when you’ve led a project or helped a team member. Discussing these moments can show your potential as a leader and your ability to support and motivate a team.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about training opportunities or team dynamics. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
