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For Companies At a Glance
- Tasks: Lead a team and deliver exceptional customer service in a vibrant café environment.
- Company: Join a leading café chain known for its friendly atmosphere and great perks.
- Benefits: Enjoy free drinks on shift, food discounts, and flexible part-time hours.
- Why this job: Perfect for those who love engaging with customers and want to develop leadership skills.
- Qualifications: No prior experience needed; enthusiasm and a passion for service are key!
- Other info: Training provided to help you shine as a Shift Leader.
The predicted salary is between 10 - 13 £ per hour.
A leading café chain is looking for a Part-Time Shift Leader in Epping. In this role, you will support store operations while leading the team and providing outstanding customer service.
Experience as a Supervisor or Team Leader is preferred but not required, as training will be offered.
You can expect fantastic perks, including free drinks on shift and discounts on food.
If you’re enthusiastic and love engaging with customers, we would love to hear from you!
Shift Leader — Customer Service Lead with Training & Perks employer: Caffè Nero
Contact Detail:
Caffè Nero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader — Customer Service Lead with Training & Perks
✨Tip Number 1
Get to know the café chain! Research their values and what makes them tick. When you walk in for an interview, show that you’re not just another candidate but someone who genuinely connects with their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your chat with us, as they’ll highlight your enthusiasm and ability to lead a team.
✨Tip Number 3
Dress the part! When you come in for your interview, make sure you look smart and presentable. It shows that you care about the role and are ready to represent the café chain well.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen to join our team!
We think you need these skills to ace Shift Leader — Customer Service Lead with Training & Perks
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see how excited you are about the role and engaging with customers.
Highlight Relevant Experience: Even if you haven't been a Supervisor or Team Leader before, share any experiences that showcase your leadership skills. We love to see how you've supported teams or taken initiative in past roles!
Be Yourself: Don’t be afraid to let your personality come through in your application. We’re looking for someone who fits our café vibe, so show us who you are and why you’d be a great fit!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and get you in the running for this exciting opportunity!
How to prepare for a job interview at Caffè Nero
✨Know the Café Inside Out
Before your interview, make sure to research the café chain thoroughly. Familiarise yourself with their menu, values, and customer service approach. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Leadership Skills
Even if you haven't held a formal leadership position before, think of examples where you've taken charge or supported your team. Be ready to discuss how you can motivate others and handle challenges, as this is key for a Shift Leader role.
✨Prepare for Customer Scenarios
Expect questions about how you'd handle specific customer service situations. Think of a few scenarios where you turned a negative experience into a positive one. This will demonstrate your problem-solving skills and commitment to outstanding service.
✨Ask About Training and Perks
Don’t hesitate to ask about the training process and the perks mentioned in the job description. This shows you're genuinely interested in the role and want to understand how you can grow within the company while enjoying the benefits.
