Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the team, deliver excellent customer service, and maintain high coffee and food standards.
- Company: Caffè Nero is a vibrant café chain known for its friendly atmosphere and quality products.
- Benefits: Enjoy unlimited free drinks, generous discounts, and a chance to earn extra through our referral scheme.
- Why this job: Join a supportive team, have fun at events, and grow both personally and professionally.
- Qualifications: Experience as a Supervisor or Team Leader is preferred but not essential; a positive attitude is key.
- Other info: Starter rate is £12.26 per hour, increasing with service; we value your individuality!
At Caffè Nero, it’s our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you.
As a Shift Leader, you will support in the running of the store - leading the team, giving great customer service and delivering the very best standards of coffee and food. Ideally you will have some experience as a Supervisor or Team Leader - but if you haven’t got that don’t worry, we’d still love to hear from you.
What you can expect:
- Brilliant training - no experience is required!
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you’re on shift.
- 50% off all handmade drinks and 40% off everything else when you’re off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Via our incentive ‘Nero 90’, our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.
Why choose us?
When you join us, you’re joining a group of caring, supportive and friendly people - whether that’s your team, the regular customers of your café or your community. At the same time as giving fantastic service you’ll have loads of fun along the way - maybe a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There’s something for everyone.
The starter rate for Shift Leaders in this location is £12.26 per hour, increasing to £12.41 with service. If you have a great attitude, bags of energy and love interacting with customers then we’d love to hear from you! At Caffè Nero you really can be you, with us.
Shift Leader employer: Caffè Nero
Contact Detail:
Caffè Nero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Familiarise yourself with Caffè Nero's values and customer service philosophy. Understanding what makes them unique will help you demonstrate your alignment with their culture during any interactions.
✨Tip Number 2
Showcase your leadership skills by discussing any relevant experiences, even if they are informal. Think about times when you've led a group or taken initiative, as this will highlight your potential as a Shift Leader.
✨Tip Number 3
Engage with current employees or visit a local Caffè Nero to get a feel for the environment. This can provide you with insights that you can mention in conversations, showing your genuine interest in the role.
✨Tip Number 4
Prepare to discuss how you would handle specific customer service scenarios. Being ready with examples of how you would ensure customer satisfaction can set you apart from other candidates.
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Caffè Nero is looking for in a Shift Leader. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Make sure your CV reflects relevant experience, especially any supervisory or team leader roles. Use specific examples of how you've provided excellent customer service or led a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and teamwork. Mention why you want to work at Caffè Nero and how you can contribute to their friendly and supportive environment.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are important in the hospitality industry.
How to prepare for a job interview at Caffè Nero
✨Show Your Passion for Customer Service
Caffè Nero values fantastic service, so be sure to express your enthusiasm for keeping customers happy. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Skills
As a Shift Leader, you'll be guiding a team. Highlight any previous supervisory or team leader experience you have, even if it's informal. Discuss how you motivate others and handle challenges within a team setting.
✨Familiarise Yourself with the Brand
Research Caffè Nero's values, products, and culture before the interview. Showing that you understand what makes them unique will demonstrate your genuine interest in the role and the company.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in the Shift Leader role. This shows your eagerness to learn and grow within the company.
