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- Tasks: Lead the team, deliver excellent customer service, and maintain high coffee and food standards.
- Company: Caffè Nero is a friendly café chain known for its supportive team culture and great coffee.
- Benefits: Enjoy unlimited free drinks, generous discounts, and a chance to earn extra through our referral scheme.
- Why this job: Join a fun, caring team with opportunities for personal and professional growth while making customers happy.
- Qualifications: Experience as a Supervisor or Team Leader is preferred but not essential; a positive attitude is key.
- Other info: Participate in exciting events like pizza nights and Barista of the Year competitions.
Shift Leader
Location: Harrogate, United Kingdom
Salary: to £12.41
Employment: Full Time • Permanent
Posted: 2026-03-09T00:00:00
Role
Customer Service
- Enjoy customer interaction
- Positive attitude
- Teamwork
At Caffè Nero, it\’s our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you.
As a Shift Leader, you will support in the running of the store – leading the team, giving great customer service and delivering the very best standards of coffee and food.
Ideally you will have some experience as a Supervisor or Team Leader – but if you haven\’t got that don\’t worry, we\’d still love to hear from you.
What you can expect:
- Brilliant training – no experience is required!
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you\’re on shift.
- 50% off all handmade drinks and 40% off everything else when you\’re off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Via our incentive \’Nero 90\’, our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.
Why choose us?
When you join us, you\’re joining a group of caring, supportive and friendly people – whether that\’s your team, the regular customers of your café or your community. At the same time as giving fantastic service you\’ll have loads of fun along the way – maybe a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There\’s something for everyone.
The starter rate for Shift Leaders in this location is £12.26 per hour, increasing to £12.41 with service.
If you have a great attitude, bags of energy and love interacting with customers then we\’d love to hear from you!
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Contact Detail:
Caffè Nero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Show your passion for customer service during any interactions you have with the team or in interviews. Caffè Nero values fantastic service, so demonstrating your enthusiasm for keeping customers happy can set you apart.
✨Tip Number 2
Familiarise yourself with Caffè Nero's menu and their coffee offerings. Being knowledgeable about their products will not only impress during your discussions but also show your genuine interest in the role.
✨Tip Number 3
Highlight any previous experience in a team environment, even if it’s not directly related to food and beverage. Emphasising your teamwork skills can demonstrate your ability to lead and support others effectively.
✨Tip Number 4
Engage with Caffè Nero's social media platforms. This can give you insights into their culture and values, which you can reference in conversations, showing that you’re aligned with their mission and community spirit.
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Caffè Nero is looking for in a Shift Leader. Highlight key responsibilities and required skills that you can demonstrate in your application.
Tailor Your CV: Make sure your CV reflects relevant experience, even if it's not directly in a supervisory role. Emphasise any customer service experience and teamwork skills that align with the values of Caffè Nero.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in the hospitality industry.
How to prepare for a job interview at Caffè Nero
✨Show Your Passion for Customer Service
Caffè Nero values fantastic service, so be sure to express your enthusiasm for keeping customers happy. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Skills
As a Shift Leader, you'll be leading a team. Highlight any previous supervisory or team leader experience you have, even if it's informal. Discuss how you motivate others and handle challenges within a team setting.
✨Emphasise Your Willingness to Learn
Since Caffè Nero offers brilliant training, make it clear that you're eager to learn and grow. Talk about how you adapt to new environments and your commitment to personal and professional development.
✨Be Yourself and Have Fun
Caffè Nero encourages authenticity and fun in the workplace. Don’t be afraid to let your personality shine through during the interview. Share your interests and how they align with the company culture, showing that you would fit right in.