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For Companies At a Glance
- Tasks: Lead a team, deliver excellent customer service, and maintain high standards.
- Company: Caffè Nero, a friendly and supportive café environment.
- Benefits: Competitive pay, free drinks, discounts, and career growth opportunities.
- Other info: Enjoy social events and recognition for your hard work.
- Why this job: Join a fun team and make customers smile every day!
- Qualifications: No experience needed, just a positive attitude and teamwork spirit.
The predicted salary is between 12 - 12 £ per hour.
Location: Hull, United Kingdom
Salary: to £12.91
Type: Part Time
Contract: Permanent
Department: Customer Service
Enjoy customer interaction
Positive attitude
Teamwork
At Caffè Nero, it's our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you. As a Shift Leader, you will support in the running of the store - leading the team, giving great customer service and delivering the very best standards of coffee and food. Ideally you will have some experience as a Supervisor or Team Leader - but if you haven't got that don't worry, we'd still love to hear from you.
What you can expect:
- Brilliant training - no experience is required!
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you're on shift.
- 50% off all handmade drinks and 40% off everything else when you're off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Via our incentive 'Nero 90', our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.
Why choose us:
When you join us, you're joining a group of caring, supportive and friendly people - whether that's your team, the regular customers of your café or your community. At the same time as giving fantastic service you'll have loads of fun along the way - maybe a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There's something for everyone.
The starter rate for Shift Leaders in this location is £12.76 per hour, increasing to £12.91 with service. If you have a great attitude, bags of energy and love interacting with customers then we'd love to hear from you!
Shift Leader employer: Caffè Nero
Contact Detail:
Caffè Nero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out Caffè Nero's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about keeping customers happy, think of examples from your past experiences where you've gone above and beyond for someone. We want to hear those stories during your chat with us!
✨Tip Number 3
Be ready to showcase your teamwork! As a Shift Leader, you'll be leading a team, so come prepared with examples of how you've worked well with others. Highlighting your collaborative spirit will definitely impress us!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Caffè Nero family. Don’t miss out on the chance to be part of something special!
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and teamwork.
Tailor Your Application: Make sure to tailor your application to the Shift Leader role. Highlight any relevant experience or skills that match what we’re looking for, even if it’s from a different job or setting.
Keep It Clear and Concise: We appreciate a well-structured application. Keep your sentences clear and to the point, making it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Caffè Nero
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer interaction during the interview. Share specific examples of how you've gone above and beyond to keep customers happy, as this aligns perfectly with what Caffè Nero values.
✨Demonstrate Team Leadership Skills
Even if you haven't held a formal leadership position, think of times when you've taken charge in a group setting. Discuss how you motivated your peers or resolved conflicts, showcasing your potential as a Shift Leader.
✨Prepare for Common Interview Questions
Anticipate questions about teamwork and handling difficult customers. Practise your responses so you can convey your positive attitude and problem-solving skills confidently.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company culture. Inquire about training opportunities or team events, which will demonstrate your eagerness to be part of the Caffè Nero family.