Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team, interact with customers, and ensure great service every day.
- Company: Join a friendly café community that values teamwork and customer satisfaction.
- Benefits: Enjoy unlimited free drinks, discounts on food, and a chance to earn extra cash through referrals.
- Why this job: Experience fun events, supportive colleagues, and opportunities for personal and professional growth.
- Qualifications: No experience needed, just a positive attitude and love for customer interaction.
- Other info: Starter pay is £11.49 per hour, increasing with service; incentives for high customer satisfaction.
Enjoy customer interaction
Positive attitude
Teamwork
What you can expect:
-
Brilliant training – no experience is required!
-
The opportunity to grow your career and develop personally and professionally.
-
Unlimited free handmade drinks and up to 75% off food and packaged drinks when you’re on shift.
-
50% off all handmade drinks and 40% off everything else when you’re off shift.
-
Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
-
Length of service recognition.
-
Access to our benefits platform, with hundreds of discounts, rewards and offers.
-
Via our incentive ‘Nero 90’, our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.
Why choose us?
When you join us, you’re joining a group of caring, supportive and friendly people – whether that’s your team, the regular customers of your café or your community. At the same time as giving fantastic service you’ll have loads of fun along the way – maybe a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There’s something for everyone.
The starter rate for Shift Leaders in this location is £11.49 per hour, increasing to £11.66 with service.
If you have a great attitude, bags of energy and love interacting with customers then we’d love to hear from you!
Shift Leader employer: Caffè Nero
Contact Detail:
Caffè Nero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Show your enthusiasm for customer interaction during any conversations you have with us. We love candidates who can demonstrate a positive attitude and a genuine passion for providing excellent service.
✨Tip Number 2
Highlight any previous teamwork experiences you have, whether in a professional or casual setting. We value collaboration and want to see how you can contribute to our supportive team environment.
✨Tip Number 3
Be prepared to discuss how you handle busy situations and maintain a positive atmosphere. We appreciate candidates who can keep their energy up and ensure customers have a great experience, even during peak times.
✨Tip Number 4
Familiarize yourself with our company culture and values. Showing that you align with our mission of caring for both customers and team members will set you apart as a candidate who truly fits in with us.
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Highlight Customer Interaction Skills: Make sure to emphasize your experience and enthusiasm for customer interaction in your application. Use specific examples that showcase your positive attitude and teamwork abilities.
Show Your Personality: Let your personality shine through in your application. Since the company values a caring and friendly environment, share anecdotes that reflect your fun side and how you contribute to a positive team atmosphere.
Express Willingness to Learn: Since no prior experience is required, express your eagerness to learn and grow within the role. Mention any relevant skills or experiences that demonstrate your adaptability and commitment to personal and professional development.
Tailor Your CV: Customize your CV to align with the job description. Highlight any previous roles that involved teamwork, customer service, or leadership, and ensure your CV reflects the qualities the company is looking for in a Shift Leader.
How to prepare for a job interview at Caffè Nero
✨Show Your Positive Attitude
Make sure to convey your enthusiasm and positivity during the interview. A great attitude can set you apart, so smile and engage with the interviewer as if you were interacting with a customer.
✨Highlight Teamwork Experience
Prepare examples from your past experiences where you successfully worked in a team. This role values collaboration, so demonstrating your ability to work well with others will be crucial.
✨Demonstrate Customer Interaction Skills
Think of scenarios where you provided excellent customer service. Be ready to discuss how you handle difficult situations and ensure customer satisfaction, as this is key for the Shift Leader position.
✨Express Your Desire to Grow
Talk about your career aspirations and how you see this role as a stepping stone for personal and professional development. Show that you're eager to learn and grow within the company.