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For Companies At a Glance
- Tasks: Lead a team, deliver excellent customer service, and maintain high standards of coffee and food.
- Company: Join the friendly and supportive team at Caffè Nero.
- Benefits: Enjoy unlimited free drinks, generous discounts, and career growth opportunities.
- Why this job: Have fun while making customers happy and developing your skills.
- Qualifications: Experience as a Supervisor or Team Leader is a plus, but not required.
- Other info: Participate in team events and earn rewards through our referral scheme.
The predicted salary is between 25400 - 26400 £ per year.
Shift Leader
Caffè Nero
- Location: Wakefield
- Type: Permanent
- Hours: Full-time
- Posted: 21 hours ago
Shift Leader at Caffè Nero. At Caffè Nero, it\’s our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you. As a Shift Leader, you will support in the running of the store – leading the team, giving great customer service and delivering the very best standards of coffee and food. Ideally you will have some experience as a Supervisor or Team Leader – but if you haven\\\’t got that don\\\’t worry, we\’d still love to hear from you.
What you can expect
- Brilliant training – no experience is required!
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you\\\’re on shift.
- 50% off all handmade drinks and 40% off everything else when you\\\’re off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Via our incentive \\\”Nero 90\\\”, our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.
Why choose us?
When you join us, you\\\’re joining a group of caring, supportive and friendly people – whether that\\\’s your team, the regular customers of your café or your community. At the same time as giving fantastic service you\\\’ll have loads of fun along the way – maybe a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There\\\’s something for everyone. The starter rate for Shift Leaders in this location is £12.26 per hour, increasing to £12.41 with service. If you have a great attitude, bags of energy and love interacting with customers then we\\\’d love to hear from you! At Caffè Nero you really can be you, with us.
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Shift Leader employer: Caffè Nero
Contact Detail:
Caffè Nero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out Caffè Nero's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Shift Leader, you'll be all about keeping customers happy. Think of examples from your past experiences where you've gone above and beyond for someone, and be ready to share those stories.
✨Tip Number 3
Show off your leadership potential! Even if you haven't been a Supervisor before, think about times when you've taken charge or helped others. Highlight these moments during your chat to demonstrate your readiness for the role.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets to the right people. Plus, it shows you're keen on joining the Caffè Nero family directly!
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share what makes you unique and how you connect with customers.
Tailor Your Application: Make sure to tailor your application to the Shift Leader role. Highlight any relevant experience or skills that match what we’re looking for, even if it’s from a different job. We love seeing how your background fits with our team!
Keep It Clear and Concise: We appreciate a well-structured application. Keep your writing clear and to the point, making it easy for us to see why you’d be a great fit for Caffè Nero. Avoid fluff and focus on what really matters!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Caffè Nero
✨Know the Company
Before your interview, take some time to research Caffè Nero. Understand their values, mission, and what makes them unique in the coffee industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Shift Leader, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Think about how you can demonstrate your ability to lead a team while ensuring fantastic service.
✨Prepare for Team Leadership Questions
Expect questions about your leadership style and how you handle team dynamics. Be ready to discuss any previous supervisory roles or experiences, even if they were informal. Highlight your ability to motivate and support your team, as this is crucial for the role.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared to ask the interviewer. This could be about the training process, team culture, or opportunities for growth within Caffè Nero. It shows that you’re engaged and serious about the position.
