Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a vibrant team, deliver top-notch customer service, and ensure the best coffee experience.
- Company: Join Caffè Nero, a friendly and supportive café community.
- Benefits: Enjoy unlimited free drinks, generous discounts, and career growth opportunities.
- Why this job: Be part of a fun environment while making a real impact on customer satisfaction.
- Qualifications: No experience needed; just bring your energy and passion for great service!
- Other info: Flexible hours and a chance to earn extra through our referral scheme.
Overview
Shift Leader at Caffè Nero
Posting date: 23 September 2025
Closing date: 23 October 2025
- Salary: Not specified
- Additional salary information: to £12.41
- Hours: Full time
- Location: Bury St Edmunds, IP33 1LW
- Company: Caffe Nero Group Ltd
- Job type: Permanent
- Job reference: cn-26950
Responsibilities
As a Shift Leader, you will support in the running of the store – leading the team, giving great customer service and delivering the very best standards of coffee and food.
Text includes: Ideally you will have some experience as a Supervisor or Team Leader, but if you haven\’t got that, we\’d still love to hear from you.
What you can expect
- Brilliant training – no experience is required!
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you\’re on shift.
- 50% off all handmade drinks and 40% off everything else when you\’re off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Via our incentive \’Nero 90\’, Baristas and Shift Leaders have the opportunity to receive an additional 15p per hour if the store achieves the Customer Satisfaction score.
Why choose us
When you join us, you\’re joining a group of caring, supportive and friendly people – whether that\’s your team, the regular customers of your café or your community. At the same time as giving fantastic service you\’ll have loads of fun along the way.
The starter rate for Shift Leaders in this location is £12.26 per hour, increasing to £12.41 with service. If you have a great attitude, bags of energy and love interacting with customers then we\’d love to hear from you!
At Caffè Nero you really can be you, with us.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
Disability Confident About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
#J-18808-Ljbffr
Shift Leader employer: Caffè Nero
Contact Detail:
Caffè Nero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Get to know the company! Before your interview, check out Caffè Nero's values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! As a Shift Leader, you'll be leading a team and interacting with customers. Think of examples from your past experiences where you've provided great service or resolved issues, and be ready to share those stories.
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look smart and professional. It shows that you respect the opportunity and are serious about joining the Caffè Nero family.
✨Tip Number 4
Apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and know how to navigate the digital world, which is super important in today's job market.
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for coffee and customer service.
Tailor Your Application: Make sure to tailor your application to the Shift Leader role. Highlight any relevant experience, even if it’s not directly in a supervisory position. We love seeing how your skills can fit into our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so make sure your key points stand out. This helps us quickly see why you’d be a great fit for Caffè Nero.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Caffè Nero
✨Know the Company
Before your interview, take some time to research Caffè Nero. Understand their values, mission, and what makes them unique in the coffee industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Shift Leader, you'll be expected to lead a team. Prepare examples from your past experiences where you've successfully led a group or handled a challenging situation. Even if you haven't held a formal leadership role, think about times when you've taken initiative or supported your peers.
✨Emphasise Customer Service
Caffè Nero prides itself on great customer service. Be ready to discuss your approach to providing excellent service and how you would handle difficult customers. Share specific examples that highlight your ability to create a positive experience for customers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm and helps you gauge if the company is the right fit for you. Consider asking about team dynamics, training opportunities, or what a typical day looks like for a Shift Leader at Caffè Nero.
