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- Tasks: Lead a team, deliver excellent customer service, and maintain high standards of coffee and food.
- Company: Join Caffè Nero, where our people make the difference in a supportive environment.
- Benefits: Enjoy unlimited free drinks, generous discounts, and a chance to earn extra through our referral scheme.
- Why this job: Grow your career while having fun and making customers happy every day.
- Qualifications: No experience needed, just a positive attitude and energy to engage with customers.
- Other info: Participate in team events and enjoy recognition for your service.
Shift Leader – Shrewsbury, United Kingdom
to £12.41
Full Time
Permanent
2025-10-12T00:00:00
Customer Service
At Caffè Nero, it\’s our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you.
As a Shift Leader, you will support in the running of the store – leading the team, giving great customer service and delivering the very best standards of coffee and food.
Ideally you will have some experience as a Supervisor or Team Leader – but if you haven\’t got that don\’t worry, we\’d still love to hear from you.
What you can expect:
- Brilliant training – no experience is required!
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you\’re on shift.
- 50% off all handmade drinks and 40% off everything else when you\’re off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Via our incentive \’Nero 90\’, our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.
Why choose us?
When you join us, you\’re joining a group of caring, supportive and friendly people – whether that\’s your team, the regular customers of your café or your community. At the same time as giving fantastic service you\’ll have loads of fun along the way – maybe a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There\’s something for everyone.
The starter rate for Shift Leaders in this location is £12.26 per hour, increasing to £12.41 with service.
If you have a great attitude, bags of energy and love interacting with customers then we\’d love to hear from you!
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Shift Leader employer: Caffè Nero
Contact Detail:
Caffè Nero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out Caffè Nero's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! As a Shift Leader, you'll be all about keeping customers happy. Think of examples from your past experiences where you've gone above and beyond for someone – this will impress them during your chat.
✨Tip Number 3
Be ready to showcase your leadership potential! Even if you haven't been a Supervisor before, think about times when you've led a project or helped a team. Share those stories to highlight your ability to motivate and support others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Caffè Nero family. Don’t miss out on this opportunity!
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond just your experience. Share a bit about what makes you tick and why you’re excited about joining our team.
Tailor Your Application: Make sure to tailor your application to the Shift Leader role. Highlight any relevant experience, even if it’s not directly in a supervisory position. We love seeing how your skills can translate into leading a team and providing great customer service.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if you need to, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate – we promise!
How to prepare for a job interview at Caffè Nero
✨Know the Company
Before your interview, take some time to research Caffè Nero. Understand their values, mission, and what makes them unique in the coffee industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Shift Leader, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Think about how you can demonstrate your ability to lead a team while ensuring fantastic service.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions to ask about the team dynamics, training opportunities, and what success looks like in the role. This shows that you’re engaged and serious about the position.
✨Bring Your Energy
Caffè Nero values a positive attitude and energy. During the interview, let your personality shine through! Be enthusiastic about the role and the chance to work with a supportive team. Remember, they want someone who can uplift the atmosphere in the café!
