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For Companies At a Glance
- Tasks: Lead the team, deliver excellent customer service, and maintain high standards of coffee and food.
- Company: Join Caffè Nero, a supportive and friendly café environment.
- Benefits: Enjoy unlimited free drinks, discounts on food, and career growth opportunities.
- Why this job: Be part of a fun team while making customers happy every day.
- Qualifications: Positive attitude and teamwork skills; experience as a Supervisor is a plus but not required.
- Other info: Participate in exciting events and earn rewards through our referral scheme.
Overview
Location: London, United Kingdom
Salary: to £12.41
Job Type: Full Time
Contract: Permanent
Closing date: 2026-02-28
Department: Customer Service
Responsibilities
- Support the running of the store by leading the team.
- Deliver great customer service and maintain the highest standards of coffee and food.
Qualifications
- Ideally experience as a Supervisor or Team Leader, but applications from those without this background are welcome.
- Enjoy customer interaction and work well in a team with a positive attitude.
What you can expect
- Brilliant training – no experience is required!
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you\’re on shift.
- 50% off all handmade drinks and 40% off everything else when you\’re off shift.
- Recommend A Friend Scheme, with the chance to earn up to £750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform with hundreds of discounts, rewards and offers.
- Via the Nero 90 incentive, Baristas and Shift Leaders can receive an additional 15p per hour if the store achieves the Customer Satisfaction score.
Why choose us?
When you join us, you\’re joining a group of caring, supportive and friendly people—the team, regular customers, and your community. You\’ll deliver fantastic service while having fun, with activities such as pizza nights, Caffè Nero Club parties or the Barista of the Year event.
If you have a great attitude, bags of energy and love interacting with customers, we\’d love to hear from you!
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Shift Leader employer: Caffè Nero
Contact Detail:
Caffè Nero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out Caffè Nero's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about keeping customers happy, think of examples from your past experiences where you've gone above and beyond for someone. This will impress them during the interview.
✨Tip Number 3
Dress the part! While you want to be comfortable, showing up looking smart and presentable can make a great first impression. It shows you care about the opportunity and respect the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a nice touch that they’ll appreciate!
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and teamwork. A positive attitude goes a long way!
Tailor Your Application: Make sure to tailor your application to the Shift Leader role. Highlight any relevant experience, even if it’s not directly in a supervisory position. We love seeing how your skills can translate into leading our fantastic team!
Keep It Clear and Concise: While we want to know all about you, keep your application clear and to the point. Use bullet points or short paragraphs to make it easy for us to read. We appreciate a well-structured application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Caffè Nero
✨Know the Company
Before your interview, take some time to research Caffè Nero. Understand their values, mission, and what makes them unique in the coffee industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Shift Leader, customer interaction is key. Prepare examples from your past experiences where you provided excellent service or resolved customer issues. Highlighting these moments will demonstrate your ability to keep customers happy, which is crucial for this role.
✨Emphasise Teamwork
Caffè Nero values teamwork, so be ready to discuss how you've worked collaboratively in previous roles. Share specific instances where you led a team or contributed to a positive team environment. This will show that you can support and motivate your colleagues as a Shift Leader.
✨Bring a Positive Attitude
A positive attitude is essential for this position. During the interview, let your enthusiasm shine through. Smile, engage with your interviewer, and express your excitement about the opportunity to work at Caffè Nero. This will leave a lasting impression and align with their company culture.
