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For Companies At a Glance
- Tasks: Lead a team, deliver excellent customer service, and maintain high standards of coffee and food.
- Company: Caffè Nero, a friendly and supportive café environment.
- Benefits: Brilliant training, unlimited free drinks, and generous discounts on food.
- Why this job: Join a fun team, grow your career, and enjoy community events.
- Qualifications: Experience as a Supervisor or Team Leader is a plus, but not required.
- Other info: Earn up to £750 through our Recommend A Friend Scheme and enjoy recognition for your service.
At Caffè Nero, it\’s our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you.
As a Shift Leader, you will support in the running of the store – leading the team, giving great customer service and delivering the very best standards of coffee and food.
Ideally you will have some experience as a Supervisor or Team Leader – but if you haven\’t got that don\’t worry, we\’d still love to hear from you.
What you can expect:
- Brilliant training – no experience is required!
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you\’re on shift.
- 50% off all handmade drinks and 40% off everything else when you\’re off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Via our incentive \’Nero 90\’, our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.
Why choose us?
When you join us, you\’re joining a group of caring, supportive and friendly people – whether that\’s your team, the regular customers of your café or your community. At the same time as giving fantastic service you\’ll have loads of fun along the way – maybe a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There\’s something for everyone.
The starter rate for Shift Leaders in this location is £12.26 per hour, increasing to £12.41 with service.
If you have a great attitude, bags of energy and love interacting with customers then we\’d love to hear from you!
At Caffè Nero you really can be you, with us.
Shift Leader employer: Caffè Nero
Contact Detail:
Caffè Nero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time in a Caffè Nero café. Observe how the team interacts and the vibe of the place. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! As a Shift Leader, you'll be leading a team and ensuring customers are happy. Think of examples from your past experiences where you've gone above and beyond for customers, and be ready to share those stories during your chat with us.
✨Tip Number 3
Show off your leadership potential! Even if you haven't been a Supervisor or Team Leader before, think about times when you've taken charge or helped others. Highlight these moments in your conversation to demonstrate your ability to lead and inspire a team.
✨Tip Number 4
Don’t forget to ask questions! When you get the chance, ask about the team dynamics, training opportunities, or even the fun events they host. This shows you're keen and ready to jump into the Caffè Nero community. Plus, it helps you figure out if it's the right fit for you!
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for coffee and customer service. A bit of flair can make your application stand out!
Tailor Your Experience: Even if you haven't been a Shift Leader before, highlight any relevant experience you have. Whether it's leading a team or providing excellent customer service, we want to know how your skills can benefit us at Caffè Nero.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to answer any questions in the job description directly, so we can see how you fit into our team!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll get all the info you need about the role. Plus, it shows us you’re serious about joining the Caffè Nero family!
How to prepare for a job interview at Caffè Nero
✨Know the Company
Before your interview, take some time to research Caffè Nero. Understand their values, mission, and what makes them unique in the coffee industry. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Shift Leader, customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you can lead a team to deliver fantastic service, as this aligns perfectly with what Caffè Nero is looking for.
✨Demonstrate Team Leadership
Even if you haven't held a formal leadership position, think about times when you've taken charge or supported your team. Be ready to discuss how you can motivate and inspire others, as well as how you handle challenges within a team setting.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or opportunities for growth within the company. This shows your enthusiasm for the role and helps you determine if Caffè Nero is the right fit for you.
