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For Companies At a Glance
- Tasks: Lead a team, deliver excellent customer service, and maintain high standards of coffee and food.
- Company: Caffè Nero, a friendly and supportive café environment.
- Benefits: Brilliant training, unlimited free drinks, and generous discounts on food.
- Why this job: Join a fun team, grow your career, and enjoy community events.
- Qualifications: Experience as a Supervisor or Team Leader is a plus, but not required.
- Other info: Earn up to £750 through our Recommend A Friend Scheme and enjoy recognition for your service.
At Caffè Nero, it\’s our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you.
As a Shift Leader, you will support in the running of the store – leading the team, giving great customer service and delivering the very best standards of coffee and food.
Ideally you will have some experience as a Supervisor or Team Leader – but if you haven\’t got that don\’t worry, we\’d still love to hear from you.
What you can expect:
- Brilliant training – no experience is required!
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you\’re on shift.
- 50% off all handmade drinks and 40% off everything else when you\’re off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Via our incentive \’Nero 90\’, our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.
Why choose us?
When you join us, you\’re joining a group of caring, supportive and friendly people – whether that\’s your team, the regular customers of your café or your community. At the same time as giving fantastic service you\’ll have loads of fun along the way – maybe a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There\’s something for everyone.
The starter rate for Shift Leaders in this location is £12.26 per hour, increasing to £12.41 with service.
If you have a great attitude, bags of energy and love interacting with customers then we\’d love to hear from you!
At Caffè Nero you really can be you, with us.
Shift Leader employer: Caffè Nero
Contact Detail:
Caffè Nero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out Caffè Nero's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers. Caffè Nero values fantastic service, so be ready to share your experiences during the interview.
✨Tip Number 3
Show off your leadership potential! Even if you haven't been a supervisor before, think about times when you've led a project or helped a team. Highlighting these moments can really set you apart as a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Caffè Nero family. Don’t miss out on this opportunity!
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for coffee and customer service.
Tailor Your Application: Make sure to highlight any relevant experience, even if it’s not directly in a supervisory role. We love seeing how your skills can translate into leading a team and providing fantastic service.
Show Your Passion: Express your love for working in a team and your commitment to keeping customers happy. We’re all about creating a great atmosphere, so let us know how you can contribute to that!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Caffè Nero.
How to prepare for a job interview at Caffè Nero
✨Know the Company
Before your interview, take some time to research Caffè Nero. Understand their values, mission, and what makes them unique in the coffee industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Shift Leader, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Whether it’s resolving an issue or creating a memorable experience, these stories will highlight your suitability for the role.
✨Demonstrate Leadership Potential
Even if you don’t have direct supervisory experience, think about times when you’ve taken the lead in a group project or helped train new staff. Be ready to discuss how you can motivate and support your team to deliver great service and maintain high standards.
✨Ask Thoughtful Questions
At the end of the interview, you’ll likely have a chance to ask questions. Use this opportunity to inquire about team dynamics, training opportunities, or how success is measured at Caffè Nero. This shows that you’re engaged and thinking about how you can contribute to the team.
