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For Companies At a Glance
- Tasks: Lead a team, deliver excellent customer service, and maintain high standards of coffee and food.
- Company: Join the friendly and supportive team at Caffè Nero.
- Benefits: Enjoy unlimited free drinks, discounts on food, and career growth opportunities.
- Why this job: Have fun while making customers happy and developing your skills.
- Qualifications: Experience as a Supervisor or Team Leader is a plus, but not required.
- Other info: Participate in team events and earn rewards through our referral scheme.
The predicted salary is between 25400 - 26400 £ per year.
Overview
Shift Leader at Caffè Nero. Ruislip, Greater London. Permanent • Full-time.
Shift Leader at Caffè Nero. At Caffè Nero, it\’s our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you. As a Shift Leader, you will support in the running of the store – leading the team, giving great customer service and delivering the very best standards of coffee and food. Ideally you will have some experience as a Supervisor or Team Leader – but if you haven\\\’t got that don\\\’t worry, we\\\’d still love to hear from you.
What you can expect
- Brilliant training – no experience is required!
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you\\\’re on shift.
- 50% off all handmade drinks and 40% off everything else when you\\\’re off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Via our incentive \\\’Nero 90\\\’, our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.
Why choose us?
When you join us, you\\\’re joining a group of caring, supportive and friendly people – whether that\\\’s your team, the regular customers of your café or your community. At the same time as giving fantastic service you\\\’ll have loads of fun along the way – maybe a pizza night, a Caffà Nero Club party or even at the Barista of the Year event. There\\\’s something for everyone. The starter rate for Shift Leaders in this location is £12.26 per hour, increasing to £12.41 with service. If you have a great attitude, bags of energy and love interacting with customers then we\\\’d love to hear from you! At Caffè Nero you really can be you, with us.
Caffè Nero
Job Details
- Location: Ruislip, Greater London
- Employment type: Permanent
- Work type: Full-time
- Posted: 4 hours ago
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Shift Leader employer: Caffè Nero
Contact Detail:
Caffè Nero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time in a Caffè Nero café. Observe how the team interacts and how they serve customers. This will help you understand what they're all about and give you some great talking points during your chat.
✨Tip Number 2
Practice your customer service skills! As a Shift Leader, you'll be leading a team and ensuring customers are happy. Think of examples from your past experiences where you've gone above and beyond for a customer, and be ready to share those stories.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, make sure your passion for coffee and customer service shines through. Let us know why you want to be part of the Caffè Nero family and how you can contribute to the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're genuinely interested in the position and gives you another chance to express your excitement about joining the Caffè Nero team.
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share what makes you unique and how you connect with customers.
Tailor Your Application: Make sure to tailor your application to the Shift Leader role. Highlight any relevant experience, even if it’s not directly in a supervisory position. We love seeing how your skills can translate into leading our team!
Keep It Clear and Concise: While we want to know all about you, keep your application clear and to the point. Use bullet points for key achievements or skills, and make it easy for us to see why you’d be a great fit for Caffè Nero.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Caffè Nero
✨Know the Caffè Nero Vibe
Before your interview, take some time to understand what makes Caffè Nero special. Familiarise yourself with their values and customer service approach. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Shift Leader, you'll be leading a team and interacting with customers daily. Be ready to share examples of how you've successfully managed a team or provided excellent customer service in the past. Highlighting your interpersonal skills will make you stand out.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like dealing with a difficult customer or motivating your team during a busy shift. Think of a few scenarios from your past experiences where you demonstrated leadership and problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or what a typical day looks like for a Shift Leader. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
