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- Tasks: Lead the team, deliver excellent customer service, and maintain high standards of coffee and food.
- Company: Caffè Nero is a vibrant café chain known for its friendly atmosphere and quality products.
- Benefits: Enjoy unlimited free drinks, generous discounts, and a chance to earn extra through our referral scheme.
- Why this job: Join a supportive team, have fun at events, and grow your career in a dynamic environment.
- Qualifications: Experience as a Supervisor or Team Leader is preferred but not essential; a positive attitude is key.
- Other info: Starter rate is £12.26 per hour, increasing with service; we value individuality and energy!
Shift Leader CAPTION: Job detailsPosting date: 28 January 2026Salary: Not specifiedAdditional salary information: to £12.41Hours: Full timeClosing date: 27 February 2026Location: Leeds, WF17 9DTCompany: Caffe Nero Group LtdJob type: PermanentJob reference: cn-28558Summary Shift Leader at Caffè Nero. At Caffè Nero, it\\\’s our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you. As a Shift Leader, you will support in the running of the store – leading the team, giving great customer service and delivering the very best standards of coffee and food. Ideally you will have some experience as a Supervisor or Team Leader – but if you haven\\\’t got that don\\\’t worry, we\\\’d still love to hear from you.What you can expect:Brilliant training – no experience is required!The opportunity to grow your career and develop personally and professionally.Unlimited free handmade drinks and up to 75% off food and packaged drinks when you\\\’re on shift.50% off all handmade drinks and 40% off everything else when you\\\’re off shift.Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.Length of service recognition.Access to our benefits platform, with hundreds of discounts, rewards and offers.Via our incentive \\\’Nero 90\\\’, our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.Why choose us? When you join us, you\\\’re joining a group of caring, supportive and friendly people – whether that\\\’s your team, the regular customers of your café or your community. At the same time as giving fantastic service you\\\’ll have loads of fun along the way – maybe a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There\\\’s something for everyone.The starter rate for Shift Leaders in this location is £12.26 per hour, increasing to £12.41 with service.If you have a great attitude, bags of energy and love interacting with customers then we\\\’d love to hear from you!At Caffè Nero you really can be you, with us.Proud member of the Disability Confident employer scheme
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Contact Detail:
Caffè Nero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to ensure customer satisfaction in previous roles, even if they weren't in a leadership position.
✨Tip Number 2
Familiarise yourself with Caffè Nero's values and culture. Understanding what makes them unique will help you align your answers with their expectations and demonstrate that you're a good fit for the team.
✨Tip Number 3
Prepare to discuss your leadership style. Even if you haven't held a formal leadership role, think about times when you've taken initiative or supported your team, as this will show your potential as a Shift Leader.
✨Tip Number 4
Be ready to talk about your adaptability and willingness to learn. Caffè Nero values personal and professional growth, so highlighting your eagerness to develop new skills will make you stand out as a candidate.
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Shift Leader at Caffè Nero. Highlight your customer service skills and any relevant experience in your application.
Tailor Your CV: Customise your CV to reflect the qualities Caffè Nero is looking for. Emphasise your teamwork, leadership abilities, and any experience in a fast-paced environment, even if it's not directly related.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for working with a team. Mention specific examples of how you've contributed to a positive customer experience in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Caffè Nero
✨Show Your Passion for Customer Service
Caffè Nero values fantastic service, so be sure to express your enthusiasm for keeping customers happy. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Skills
As a Shift Leader, you'll be leading a team. Highlight any previous supervisory or team leader experience you have, even if it's informal. Discuss how you motivate others and handle challenges within a team setting.
✨Emphasise Your Willingness to Learn
Since Caffè Nero offers brilliant training, make it clear that you're eager to learn and grow. Talk about how you adapt to new environments and your commitment to personal and professional development.
✨Be Yourself and Have Fun
Caffè Nero encourages authenticity and fun in the workplace. Don’t be afraid to let your personality shine through during the interview. Share your interests and how they align with the company culture, showing that you would fit right in.
