At a Glance
- Tasks: Support store operations and deliver fantastic customer service while developing your team.
- Company: Join the friendly and supportive team at Caffè Nero.
- Benefits: Unlimited free drinks, generous discounts, and a chance to earn extra through our referral scheme.
- Other info: Enjoy regular team events and recognition for your hard work.
- Why this job: Be part of a fun environment with opportunities for personal and professional growth.
- Qualifications: Experience in a customer-facing role and a passion for team development.
The predicted salary is between 26800 - 27200 € per year.
At Caffè Nero, it’s our people that make us different. If you pride yourself on keeping your customers happy through fantastic service, whilst growing and developing your own team, this could be the perfect job for you. As an Assistant Manager you will support in the running of the store, providing great customer service and the best standards of coffee and food.
What you can expect:
- Brilliant training – no experience is required!
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you’re on shift.
- 50% off all handmade drinks and 40% off everything else when you’re off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Via our incentive ‘Nero 90’, our Assistant Managers also have the opportunity to receive an additional 30p per hour, if their store collectively achieves the Customer Satisfaction score.
To be successful you will:
- Have experience as a Supervisor or Assistant Manager in a busy, customer facing environment.
- Be people focused – really caring about the welfare and development of your team.
- Love the challenge of meeting business targets.
- Strive for excellence, always.
- Be passionate about the Caffè Nero brand!
Why choose us? When you join us, you’re joining a group of caring, supportive and friendly people – whether that’s your team, the regular customers of your café or your community. You’ll be part of building something special and have loads of fun along the way – that could be at one of our regular CN Club parties, our Barista of the Year Competition or grabbing you and your team an award at our End of Year celebration.
The starter rate for Assistant Managers in this location is £12.91 per hour, increasing to £13.06 with service. If you have a great attitude, bags of energy and love interacting with customers then we’d love to hear from you! At Caffè Nero you really can be you, with us.
Assistant Manager in Reading employer: Caffè Nero
Caffè Nero is an exceptional employer that prioritises the well-being and development of its team members. With a vibrant work culture that fosters camaraderie and support, employees enjoy fantastic benefits including unlimited free drinks, generous discounts, and opportunities for personal and professional growth. Join us in creating memorable experiences for our customers while having fun and celebrating achievements together.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Reading
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time in a Caffè Nero café. Observe how the team interacts with customers and each other. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Prepare for situational questions! Think about times when you've led a team or handled customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your experience as a Supervisor or Assistant Manager effectively.
✨Tip Number 3
Show your passion for coffee and customer service! Be ready to share why you love the Caffè Nero brand and how you can contribute to their mission of fantastic service. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen on the role and helps keep you top of mind for the hiring team.
We think you need these skills to ace Assistant Manager in Reading
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for the Caffè Nero brand shine through! We want to see how excited you are about coffee and customer service, so don’t hold back on sharing your enthusiasm.
Tailor Your Experience:Make sure to highlight any relevant experience you have as a Supervisor or Assistant Manager. We’re looking for people who can keep our customers happy and support their team, so connect your past roles to what we do at Caffè Nero.
Be Personable:Remember, we’re all about people here at Caffè Nero! Use your application to showcase your people skills and how you care about team development. A friendly tone can go a long way in making your application stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you get all the latest updates about your application status. Plus, it’s super easy!
How to prepare for a job interview at Caffè Nero
✨Know the Brand
Before your interview, take some time to really understand Caffè Nero's values and what makes them unique. Familiarise yourself with their menu and any recent news or initiatives. This will show your passion for the brand and help you connect with the interviewers.
✨Showcase Your People Skills
As an Assistant Manager, you'll be leading a team and interacting with customers daily. Prepare examples of how you've successfully managed teams or provided excellent customer service in the past. Use specific situations to highlight your people-focused approach.
✨Demonstrate Your Drive for Excellence
Caffè Nero is all about striving for excellence. Think of instances where you've gone above and beyond to meet targets or improve service standards. Be ready to discuss how you can bring that same energy to their team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
