At a Glance
- Tasks: Lead a vibrant team, deliver excellent customer service, and maintain high standards.
- Company: Join the friendly team at Caffè Nero in beautiful Newquay.
- Benefits: Enjoy unlimited free drinks, generous discounts, and a rewarding referral scheme.
- Other info: Receive fantastic training and recognition for your hard work.
- Why this job: Grow your career while making customers smile every day.
- Qualifications: Experience as a Supervisor or Team Leader is a plus, but not essential.
The predicted salary is between 20000 - 25000 £ per year.
Location: Newquay, Cornwall
Employment type: Permanent • Full-time
At Caffè Nero, it's our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you. As a Shift Leader, you will support in the running of the store - leading the team, giving great customer service and delivering the very best standards of coffee and food. Ideally you will have some experience as a Supervisor or Team Leader, but if you haven't got that we’d still love to hear from you.
What you can expect:
- Brilliant training - no experience is required!
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you're on shift.
- 50% off all handmade drinks and 40% off everything else when you're off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Via our incentive 'Nero 90', our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.
Shift Leader in Newquay employer: Caffe Nero
Caffè Nero is an exceptional employer that prioritises personal and professional growth, offering a supportive and welcoming environment for its employees. As a Shift Leader, you will enjoy unique benefits such as unlimited free handmade drinks and generous food discounts, all while leading a passionate team dedicated to delivering outstanding service. Join us in creating memorable experiences for our customers in a vibrant local store setting.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Leader in Newquay
✨Tip Number 1
Get to know the company culture! Before your interview, check out Caffè Nero's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! As a Shift Leader, you'll be all about keeping customers happy. Think of examples from your past experiences where you've gone above and beyond for someone, and be ready to share those stories.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and professional. It shows that you respect the opportunity and are serious about joining the team at Caffè Nero.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
We think you need these skills to ace Shift Leader in Newquay
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love keeping customers happy! Share any experiences where you've gone the extra mile to provide fantastic service. This will help us see that you're a great fit for our team.
Highlight Your Team Leadership Skills:Even if you haven't been a Supervisor or Team Leader before, we want to hear about any times you've led a group or taken charge in a situation. Tell us how you motivate others and create a positive atmosphere!
Be Yourself:We’re all about authenticity at Caffè Nero. Don’t be afraid to let your personality shine through in your application. Share your unique story and what makes you excited about joining our team!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and get you started on this exciting journey with us at Caffè Nero!
How to prepare for a job interview at Caffe Nero
✨Know the Company
Before your interview, take some time to research Caffè Nero. Understand their values, mission, and what makes them unique in the coffee industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Shift Leader, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Think about how you can relate these experiences to the role at Caffè Nero, highlighting your ability to lead a team while ensuring fantastic service.
✨Demonstrate Leadership Qualities
Even if you don’t have formal experience as a Supervisor or Team Leader, think about times when you’ve taken charge or motivated others. Be ready to discuss how you can inspire your team and maintain high standards in the store, which is crucial for the Shift Leader position.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in the Shift Leader role. This shows that you’re not just interested in the job, but also in how you can contribute to the team’s success.
