At a Glance
- Tasks: Lead a café team, deliver excellent customer service, and maintain high standards.
- Company: Caffè Nero, where our people make the difference.
- Benefits: Brilliant training, unlimited free drinks, and generous discounts on food.
- Other info: Earn up to £750 by referring friends and enjoy recognition for your service.
- Why this job: Grow your career in a fun environment while enjoying great perks.
- Qualifications: Experience as a Supervisor or Team Leader is a plus, but not required.
The predicted salary is between 22000 - 26000 £ per year.
At Caffè Nero, it’s our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you. As a Shift Leader, you will support in the running of the store—leading the team, giving great customer service and delivering the very best standards of coffee and food. Ideally you will have some experience as a Supervisor or Team Leader—but if you haven’t got that, don’t worry, we’d still love to hear from you.
What you can expect:
- Brilliant training – no experience is required!
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you’re on shift.
- 50% off all handmade drinks and 40% off everything else when you’re off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Via our incentive “Nero 90”, our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour if their store collectively achieves the Customer Satisfaction score.
Shift Leader: Lead a Café Team & Grow Your Career in Newcastle upon Tyne employer: Caffè Nero
At Caffè Nero, we pride ourselves on our vibrant work culture that fosters personal and professional growth. As a Shift Leader in Newcastle, you will enjoy comprehensive training, generous discounts on our delicious offerings, and the chance to earn rewards through our 'Recommend A Friend' scheme. Join us to lead a passionate team dedicated to delivering exceptional customer service while enjoying a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Leader: Lead a Café Team & Grow Your Career in Newcastle upon Tyne
✨Tip Number 1
Get to know the company culture! Before your interview, check out Caffè Nero's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their café family.
✨Tip Number 2
Practice your customer service skills! As a Shift Leader, you'll be all about keeping customers happy. Role-play common scenarios with friends or family to boost your confidence and prepare for those tricky questions during the interview.
✨Tip Number 3
Show off your leadership potential! Even if you haven't been a Supervisor before, think of times when you've led a project or helped a team. Share these experiences in your interview to demonstrate your ability to guide and inspire others.
✨Tip Number 4
Apply through our website! It’s super easy and gives you a better chance of landing that interview. Plus, we love seeing applications directly from our site, so don’t miss out on this opportunity to join the Caffè Nero team!
We think you need these skills to ace Shift Leader: Lead a Café Team & Grow Your Career in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love keeping customers happy! Share any experiences where you've gone the extra mile to provide fantastic service. This will show us that you're a great fit for our team.
Highlight Your Teamwork Skills:As a Shift Leader, you'll be leading a team, so it's important to demonstrate your ability to work well with others. Mention any previous roles where you’ve collaborated with teammates or taken on leadership responsibilities, even if they were informal.
Be Yourself!:We want to get to know the real you, so don’t be afraid to let your personality shine through in your application. Use a friendly tone and share what makes you unique—this helps us see how you'd fit into our café culture.
Apply Through Our Website:Make sure to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Caffè Nero
✨Know Your Coffee
As a Shift Leader, you'll be expected to know your stuff when it comes to coffee and food. Brush up on the different types of coffee, brewing methods, and the menu items Caffè Nero offers. This knowledge will not only impress your interviewers but also show your passion for the role.
✨Showcase Your Leadership Skills
Even if you haven't held a formal leadership position before, think about times you've taken charge in group settings or helped others. Be ready to share specific examples that highlight your ability to lead a team, resolve conflicts, and motivate others. This will demonstrate your potential as a Shift Leader.
✨Customer Service is Key
Caffè Nero prides itself on fantastic customer service, so be prepared to discuss your approach to keeping customers happy. Think of examples where you've gone above and beyond for a customer, and be ready to explain how you would handle difficult situations while maintaining a positive atmosphere.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some thoughtful questions about the team culture, training opportunities, and what success looks like in the Shift Leader role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
