At a Glance
- Tasks: Support the Store Manager, train your team, and create amazing coffee experiences.
- Company: Caffè Nero, where our people make the difference.
- Benefits: Unlimited free drinks, discounts on food, and a chance to earn extra cash.
- Other info: Brilliant training and excellent career growth opportunities await you!
- Why this job: Join us to lead a team and make a positive impact through great service.
- Qualifications: Experience in a customer-facing role and a passion for team development.
The predicted salary is between 33300 - 40700 £ per year.
At Caffè Nero, it's our people that make us different.
If you pride yourself on keeping your customers happy through fantastic service, whilst growing and developing your own team, this could be the perfect job for you.
Our aim is simple: through great coffee and brilliant service, we want to make a positive difference in people's lives.
Our Assistant Managers are second in command and are vital for the smooth running of the store, providing great service and supporting their team to do the same.
They
- Support the Store Manager with training, coaching and managing their team to drive standards and performance.
- Make fantastic coffee… and matcha… and seasonal drinks… every order is special! From bean to cup, they make each customer their coffee, exactly how they like it!
- Lead by example and provide great service, both in store and through deliveries.
With our signature 1-2-1 service style, they ensure customers leave with a personalised experience.
- Keep the customer and back-of-house areas safe, clean, organised and ready for service.
Some examples would be cleaning tables or ensuring toilets are kept to the high standards our customers expect.
• Take pride in what they do and always strive for excellence!
What you can expect
• Brilliant training - coffee experience is welcome but not required!
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you're on shift.
- 50% off all handmade drinks and 40% off everything else when you're off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Via our incentive 'Nero 90', our Assistant Managers also have the opportunity to receive an additional 30p per hour, if their store collectively achieves the Customer Satisfaction score.
- To be successful you will
- Have experience as a Supervisor or Assistant Manager in a busy, customer facing environment.
- Be people focused - really caring about the welfare and development of your team.
- Love the challenge of meeting business targets.
• Be passionate about the Caffè Nero brand!
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Assistant Managers in London employer: Caffe Nero
Caffè Nero is an exceptional employer that values its people and fosters a supportive work culture where team development is paramount. With comprehensive training, generous employee discounts, and opportunities for career growth, our Assistant Managers play a crucial role in delivering outstanding customer experiences while enjoying a vibrant and rewarding workplace. Located in a bustling environment, you will thrive in a dynamic setting that encourages excellence and personal achievement.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Managers in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Caffe Nero. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Caffe Nero
Don't be shy about reaching out to Caffe Nero directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Managers in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Caffe Nero and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Caffe Nero
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
