At a Glance
- Tasks: Support store operations and deliver fantastic customer service while developing your team.
- Company: Join the friendly and supportive team at Caffè Nero.
- Benefits: Unlimited free drinks, generous discounts, and a chance to earn extra through referrals.
- Other info: Enjoy regular team events and recognition for your hard work.
- Why this job: Be part of a fun community and grow your career in a vibrant café environment.
- Qualifications: Experience in a customer-facing role and a passion for team development.
The predicted salary is between 26800 - 27200 € per year.
At Caffè Nero, it’s our people that make us different. If you pride yourself on keeping your customers happy through fantastic service, whilst growing and developing your own team, this could be the perfect job for you. As an Assistant Manager you will support in the running of the store, providing great customer service and the best standards of coffee and food.
What you can expect:
- Brilliant training – no experience is required!
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you’re on shift.
- 50% off all handmade drinks and 40% off everything else when you’re off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Via our incentive ‘Nero 90’, our Assistant Managers also have the opportunity to receive an additional 30p per hour, if their store collectively achieves the Customer Satisfaction score.
To be successful you will:
- Have experience as a Supervisor or Assistant Manager in a busy, customer facing environment.
- Be people focused – really caring about the welfare and development of your team.
- Love the challenge of meeting business targets.
- Strive for excellence, always.
- Be passionate about the Caffè Nero brand!
Why choose us? When you join us, you’re joining a group of caring, supportive and friendly people – whether that’s your team, the regular customers of your café or your community. You’ll be part of building something special and have loads of fun along the way – that could be at one of our regular CN Club parties, our Barista of the Year Competition or grabbing you and your team an award at our End of Year celebration.
The starter rate for Assistant Managers in this location is £12.91 per hour, increasing to £13.06 with service. If you have a great attitude, bags of energy and love interacting with customers then we’d love to hear from you! At Caffè Nero you really can be you, with us.
Assistant Manager in Leeds employer: Caffè Nero
Caffè Nero is an exceptional employer that prioritises the well-being and development of its team members. With a vibrant work culture that fosters camaraderie and support, employees enjoy fantastic benefits including unlimited free drinks, generous discounts, and opportunities for personal and professional growth. Join us in creating memorable experiences for our customers while having fun and celebrating achievements together.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Leeds
✨Tip Number 1
Get to know the Caffè Nero vibe! Spend some time in their cafés, chat with the staff, and soak up the atmosphere. This will help you understand their culture and show your genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it’s a great way to learn more about what it’s really like to work there.
✨Tip Number 3
Prepare for your interview by practising common questions related to customer service and team management. Think of examples from your past experiences that highlight your skills and passion for the role. We want to see your personality shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Assistant Manager in Leeds
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for the Caffè Nero brand shine through! We want to see how excited you are about coffee and customer service, so don’t hold back on sharing your enthusiasm.
Tailor Your Experience:Make sure to highlight any relevant experience you have as a Supervisor or Assistant Manager. We’re looking for people who can lead a team and keep customers happy, so connect your past roles to what we do at Caffè Nero.
Be Personable:Remember, we’re all about people! Use your application to showcase your caring nature and how you’ve supported your team in the past. A friendly tone can go a long way in making your application stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Caffè Nero
✨Know the Brand
Before your interview, take some time to really understand Caffè Nero's values and what makes them unique. Familiarise yourself with their menu, customer service philosophy, and any recent news about the company. This will show your passion for the brand and help you connect with the interviewers.
✨Showcase Your People Skills
As an Assistant Manager, you'll be leading a team and interacting with customers daily. Prepare examples from your past experiences where you've successfully managed a team or resolved customer issues. Highlight your ability to motivate others and create a positive environment.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like dealing with a difficult customer or motivating a team member. Think of relevant scenarios from your previous roles and how you approached them. This will demonstrate your problem-solving skills and readiness for the role.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about the team culture, training opportunities, or how success is measured in the role. It shows you're genuinely interested in the position and helps you assess if it's the right fit for you.
