Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a vibrant team and deliver top-notch customer service at Caffè Nero.
- Company: Join a supportive and friendly team at Caffè Nero.
- Benefits: Enjoy free drinks, discounts on food, and a chance to earn bonuses.
- Other info: Participate in fun events and enjoy career growth opportunities.
- Why this job: Perfect for those who love coffee and want to grow in a fun environment.
- Qualifications: Experience as a Supervisor is a plus, but not required.
The predicted salary is between 12 - 13 £ per hour.
Location: Rugby, United Kingdom
Salary: £12.91 per hour (from £12.76 with service)
Hours: Part Time (Permanent position)
Department: Customer Service
At Caffè Nero, our people make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you. As a Shift Leader, you will support the running of the store by leading the team, providing excellent customer service and ensuring the highest standards of coffee and food. We prefer candidates with experience as a Supervisor or Team Leader, but we also welcome those without that experience.
Responsibilities
- Lead and motivate the store team.
- Deliver outstanding customer service and quality standards.
- Support day‑to‑day store operations.
What you can expect
- Brilliant training – no experience required!
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you’re on shift.
- 50% off all handmade drinks and 40% off everything else when you’re off shift.
- Recommend A Friend Scheme – earn up to £750 for referrals.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Additional 15p per hour via the 'Nero 90' incentive if the store achieves the Customer Satisfaction score.
Why choose us?
When you join us, you’ll be part of a caring, supportive and friendly team. In addition to fantastic service, we offer fun events such as pizza nights, Caffè Nero Club parties, and the Barista of the Year event. If you have a great attitude, plenty of energy, and love interacting with customers, we’d love to hear from you!
Shift Leader in Kilsby employer: Caffè Nero
Contact Detail:
Caffè Nero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader in Kilsby
✨Tip Number 1
Get to know the company culture! Before your interview, check out Caffè Nero's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! As a Shift Leader, you'll need to lead by example. Think of scenarios where you can demonstrate how you'd handle customer interactions and keep the team motivated.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the role and the team dynamics, which could really set you apart in the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Caffè Nero family. Don’t miss out on this opportunity!
We think you need these skills to ace Shift Leader in Kilsby
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love keeping customers happy. Share any experiences where you've gone the extra mile to provide fantastic service – it really makes a difference!
Highlight Leadership Skills: Even if you haven't been a Shift Leader before, we want to see your potential! Talk about any times you've led a team or taken charge in a situation. It shows us you're ready to motivate and support others.
Be Yourself: We’re all about personality at Caffè Nero! Don’t be afraid to let your unique voice shine through in your application. A bit of humour or a personal touch can make your application stand out from the crowd.
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to receive your details and get back to you quickly. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Caffè Nero
✨Know the Company
Before your interview, take some time to research Caffè Nero. Understand their values, mission, and what makes them unique in the coffee industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Shift Leader, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you can motivate your team to deliver the same level of service, as this aligns perfectly with what Caffè Nero is looking for.
✨Demonstrate Leadership Qualities
Even if you don’t have formal experience as a Supervisor or Team Leader, think about times when you’ve led a project or helped others. Be ready to discuss how you can inspire and support your team, ensuring they feel valued and motivated during busy shifts.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or opportunities for growth within the company. This shows that you’re not just interested in the job, but also in how you can develop and contribute to the team.