Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team, deliver excellent customer service, and maintain high standards of coffee and food.
- Company: Join the friendly and supportive team at Caff Nero.
- Benefits: Enjoy unlimited free drinks, discounts on food, and a chance to earn extra through referrals.
- Why this job: Grow your career while having fun and making customers happy every day.
- Qualifications: No experience needed, just a positive attitude and teamwork spirit.
- Other info: Brilliant training provided and opportunities for personal and professional development.
The predicted salary is between 12 - 13 £ per hour.
Holywood, United Kingdom
Full Time Permanent
Customer Service
Enjoy customer interaction
Positive attitude
Teamwork
At Caff Nero, it's our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you.
As a Shift Leader, you will support in the running of the store - leading the team, giving great customer service and delivering the very best standards of coffee and food. Ideally you will have some experience as a Supervisor or Team Leader - but if you haven't got that don't worry, we'd still love to hear from you.
What you can expect:
- Brilliant training - no experience is required!
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you're on shift.
- 50% off all handmade drinks and 40% off everything else when you're off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Via our incentive 'Nero 90', our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.
Why choose us?
When you join us, you're joining a group of caring, supportive and friendly people - whether that's your team, the regular customers of your café or your community. At the same time as giving fantastic service you'll have loads of fun along the way - maybe a pizza night, a Caff Nero Club party or even at the Barista of the Year event. There's something for everyone.
The starter rate for Shift Leaders in this location is £12.26 per hour, increasing to £12.41 with service. If you have a great attitude, bags of energy and love interacting with customers then we'd love to hear from you!
Shift Leader in Holywood employer: Caffè Nero
Contact Detail:
Caffè Nero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader in Holywood
✨Tip Number 1
Get to know the company culture! Before your interview, check out Caff Nero's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about keeping customers happy, think of examples from your past experiences where you've gone above and beyond for someone. This will help you shine during the interview!
✨Tip Number 3
Be ready to showcase your teamwork abilities! As a Shift Leader, you'll be leading a team, so come prepared with stories that highlight your leadership and collaboration skills. We want to see how you can motivate others and create a positive atmosphere.
✨Tip Number 4
Apply through our website! It’s super easy and gives you a better chance of landing that interview. Plus, we love seeing applications directly from our site, so don’t miss out on the opportunity to join our fantastic team!
We think you need these skills to ace Shift Leader in Holywood
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and teamwork. A positive attitude goes a long way!
Tailor Your Application: Make sure to tailor your application to the Shift Leader role. Highlight any relevant experience, even if it’s not directly in a supervisory position. We love seeing how your skills can translate into leading a team and delivering great service.
Keep It Clear and Concise: While we love a good story, keep your application clear and to the point. Use bullet points if needed to make it easy for us to read. We appreciate straightforwardness, especially when it comes to your experience and what you can bring to the team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and quick – just a few clicks and you’re done!
How to prepare for a job interview at Caffè Nero
✨Show Your Customer Service Skills
As a Shift Leader, customer interaction is key. Be ready to share examples of how you've provided excellent service in the past. Think about specific situations where you turned a customer's experience around or went above and beyond to help someone.
✨Demonstrate Team Leadership
Even if you haven't held a formal leadership role, think about times when you've taken charge or supported your team. Discuss how you motivate others and contribute to a positive team environment. This will show that you have the right attitude for leading a team.
✨Emphasise Your Positive Attitude
Caff Nero values positivity, so make sure to convey your enthusiasm during the interview. Share stories that highlight your upbeat nature and how it has helped you in previous roles. A smile can go a long way!
✨Prepare Questions About Growth Opportunities
Since the role offers brilliant training and career development, come prepared with questions about these opportunities. This shows you're serious about growing with the company and are eager to learn more about what they can offer you.
