At a Glance
- Tasks: Lead a vibrant team, deliver top-notch customer service, and maintain quality coffee and food standards.
- Company: Join Caffè Nero, a friendly and supportive workplace in Guisborough.
- Benefits: Enjoy unlimited free drinks, discounts on food, and fantastic training opportunities.
- Other info: Earn rewards through our Recommend A Friend Scheme and enjoy incentives for great customer satisfaction.
- Why this job: Be part of a fun team with exciting events and real career growth potential.
- Qualifications: Experience as a Supervisor or Team Leader is a plus; a positive attitude is essential.
The predicted salary is between 12.76 - 12.76 £ per hour.
Shift Leader – Guisborough, United Kingdom
Full Time, Permanent – starting at £12.76 per hour, increasing to £12.91 with service. This role is located at Caffè Nero in Guisborough.
About the role
As a Shift Leader, you will support the running of the store – leading the team, delivering outstanding customer service, and maintaining the highest standards of coffee and food.
Responsibilities
- Lead the team during shifts, ensuring smooth operations.
- Provide excellent customer interaction and service.
- Maintain quality standards for coffee and food.
- Support and train staff.
Requirements
- Preferable experience as a Supervisor or Team Leader.
- Positive attitude, teamwork, and strong customer service focus.
Benefits & rewards
Brilliant training – no experience required, with opportunities for career growth and personal development.
Unlimited free handmade drinks and up to 75% off food and packaged drinks during shifts; 50% off handmade drinks and 40% off other items when off shift.
Recommend A Friend Scheme – earn up to £750 for referrals.
Length of service recognition and access to a benefits platform offering discounts, rewards, and offers.
Incentive ‘Nero 90’: shift leaders may earn an extra 15p per hour if the store collectively achieves the Customer Satisfaction score.
Why join us
You will join a supportive, friendly team that values customer service, offers fun events (pizza nights, club parties, Barista of the Year), and fosters growth.
If you have a great attitude, lots of energy, and love interacting with customers, we'd love to hear from you!
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StudySmarter Expert Advice🤫
We think this is how you could land Shift Leader in Guisborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Caffè Nero. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Caffè Nero before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Shift Leader in Guisborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Caffè Nero:Your cover letter is your chance to shine! Tell us why you want to work at Caffè Nero specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Caffè Nero!
How to prepare for a job interview at Caffè Nero
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
