Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team, deliver excellent customer service, and maintain high standards of coffee and food.
- Company: Join Caffè Nero, where our people make the difference in a supportive environment.
- Benefits: Enjoy unlimited free drinks, discounts on food, and a chance to earn extra through referrals.
- Why this job: Grow your career while having fun and making customers happy every day.
- Qualifications: No experience needed, just a positive attitude and love for teamwork.
- Other info: Participate in fun events and enjoy recognition for your service.
The predicted salary is between 26500 - 27000 £ per year.
Location: Abergavenny, United Kingdom
Salary: to £12.91
Contract: Full Time - Permanent
Closing date: 2026-05-05
Category: Customer Service
Enjoy customer interaction
Positive attitude
Teamwork
At Caffè Nero, it's our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you. As a Shift Leader, you will support in the running of the store - leading the team, giving great customer service and delivering the very best standards of coffee and food. Ideally you will have some experience as a Supervisor or Team Leader - but if you haven't got that don't worry, we'd still love to hear from you.
What you can expect:
- Brilliant training - no experience is required!
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you're on shift.
- 50% off all handmade drinks and 40% off everything else when you're off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Via our incentive 'Nero 90', our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.
Why choose us? When you join us, you're joining a group of caring, supportive and friendly people - whether that's your team, the regular customers of your café or your community. At the same time as giving fantastic service you'll have loads of fun along the way - maybe a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There's something for everyone.
The starter rate for Shift Leaders in this location is £12.76 per hour, increasing to £12.91 with service. If you have a great attitude, bags of energy and love interacting with customers then we'd love to hear from you!
Shift Leader in Gilwern employer: Caffè Nero
Contact Detail:
Caffè Nero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader in Gilwern
✨Tip Number 1
Get to know the company culture! Before your interview, check out Caffè Nero's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about keeping customers happy, think of examples from your past experiences where you've gone above and beyond for someone. We want to hear those stories during your chat with us!
✨Tip Number 3
Be ready to showcase your teamwork! As a Shift Leader, you'll be leading a team, so come prepared with examples of how you've worked well with others. Highlighting your collaborative spirit will definitely impress us!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Caffè Nero family. Don’t miss out on this opportunity!
We think you need these skills to ace Shift Leader in Gilwern
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your love for customer interaction shine through! We want to see how you keep customers happy and create a positive atmosphere. Share any experiences that highlight your enthusiasm for providing fantastic service.
Highlight Teamwork Skills: As a Shift Leader, teamwork is key! Make sure to mention any past experiences where you’ve worked well in a team. We’re looking for examples that show how you support and motivate others, so don’t hold back!
Be Yourself: We value authenticity, so don’t be afraid to let your personality come through in your application. Use a friendly tone and share what makes you unique. We want to know the real you and how you’d fit into our Caffè Nero family!
Apply Through Our Website: Ready to take the plunge? Make sure to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Caffè Nero
✨Know the Company
Before your interview, take some time to research Caffè Nero. Understand their values, mission, and what makes them unique in the coffee industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Shift Leader, customer interaction is key. Prepare examples from your past experiences where you provided excellent service or resolved customer issues. Highlighting these moments will demonstrate your ability to lead a team while keeping customers happy.
✨Emphasise Teamwork
Caffè Nero values teamwork, so be ready to discuss how you've worked collaboratively in previous roles. Share specific instances where you supported your colleagues or contributed to a positive team environment. This will show that you can lead while fostering a supportive atmosphere.
✨Bring a Positive Attitude
A positive attitude is essential for this role. During the interview, let your enthusiasm shine through! Smile, engage with your interviewer, and express your excitement about the opportunity to work at Caffè Nero. This will leave a lasting impression and align with their company culture.