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- Tasks: Lead a team, deliver excellent customer service, and maintain high standards of coffee and food.
- Company: Caffè Nero, a friendly and supportive café environment.
- Benefits: Unlimited free drinks, generous discounts, and a chance to earn extra through referrals.
- Other info: Brilliant training provided and opportunities for personal and professional development.
- Why this job: Join a fun team, grow your career, and enjoy fantastic perks while serving customers.
- Qualifications: Experience as a Supervisor or Team Leader is a plus, but not required.
The predicted salary is between 26500 - 27000 £ per year.
At Caffè Nero, it's our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you. As a Shift Leader, you will support in the running of the store – leading the team, giving great customer service and delivering the very best standards of coffee and food. Ideally you will have some experience as a Supervisor or Team Leader – but if you haven’t got that don’t worry, we’d still love to hear from you.
What you can expect:
- Brilliant training – no experience is required!
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you’re on shift.
- 50% off all handmade drinks and 40% off everything else when you’re off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Via our incentive ‘Nero 90’, our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.
Why choose us? When you join us, you’re joining a group of caring, supportive and friendly people - whether that’s your team, the regular customers of your café or your community. At the same time as giving fantastic service you’ll have loads of fun along the way – maybe a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There’s something for everyone.
The starter rate for Shift Leaders in this location is £12.76 per hour, increasing to £12.91 with service. If you have a great attitude, bags of energy and love interacting with customers then we’d love to hear from you! At Caffè Nero you really can be you, with us.
Shift Leader in Essex employer: Caffè Nero
Contact Detail:
Caffè Nero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader in Essex
✨Tip Number 1
Get to know the company culture! Before your interview, check out Caffè Nero's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about keeping customers happy, think of examples from your past experiences where you've gone above and beyond for someone. We want to hear those stories!
✨Tip Number 3
Be ready to showcase your leadership potential! Even if you haven't been a supervisor before, think about times when you've taken charge or helped others. Highlighting these moments can really set you apart.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Caffè Nero family. Don’t miss out on this opportunity!
We think you need these skills to ace Shift Leader in Essex
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love keeping customers happy! Share any experiences where you've gone the extra mile to provide fantastic service. We want to see that energy and enthusiasm shine through!
Highlight Teamwork Skills: As a Shift Leader, you'll be leading a team, so it's important to show us your teamwork skills. Mention any previous roles where you’ve worked closely with others, and how you contributed to a positive team environment. We’re all about supporting each other here!
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality come through in your application. Whether it’s your sense of humour or your unique perspective, we value authenticity and want to see how you can fit into our friendly team.
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed! It’s super easy, and you’ll find all the info you need about the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Caffè Nero
✨Know the Company
Before your interview, take some time to research Caffè Nero. Understand their values, mission, and what makes them unique in the coffee industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Shift Leader, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Even if you don’t have direct supervisory experience, think about times when you’ve led a project or helped a team member – these stories can highlight your leadership potential.
✨Demonstrate Team Spirit
Caffè Nero values teamwork, so be ready to discuss how you work well with others. Share instances where you’ve collaborated successfully with colleagues or contributed to a positive team environment. This will show that you’re not just a great individual contributor but also a supportive team player.
✨Ask Thoughtful Questions
At the end of the interview, you’ll likely have the chance to ask questions. Use this opportunity to inquire about training programmes, team culture, or growth opportunities within Caffè Nero. This shows that you’re serious about your career development and genuinely interested in the role.