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For Companies At a Glance
- Tasks: Lead a team, deliver excellent customer service, and maintain high standards of coffee and food.
- Company: Join the friendly and supportive team at Caffè Nero.
- Benefits: Enjoy unlimited free drinks, generous discounts, and career growth opportunities.
- Why this job: Have fun while making customers happy and developing your skills.
- Qualifications: Experience as a Supervisor or Team Leader is a plus, but not required.
- Other info: Participate in team events and earn rewards through our referral scheme.
The predicted salary is between 12 - 13 £ per hour.
Location: Epping, United Kingdom
Salary: to £12.41
Type: Part Time • Permanent
Application date:
Category: Customer Service
Overview
At Caffè Nero, it's our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you. As a Shift Leader, you will support in the running of the store - leading the team, giving great customer service and delivering the very best standards of coffee and food. Ideally you will have some experience as a Supervisor or Team Leader; if you haven't got that, we'd still love to hear from you.
What you can expect
- Brilliant training - no experience is required!
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you're on shift.
- 50% off all handmade drinks and 40% off everything else when you're off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Via our incentive 'Nero 90', our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.
Why choose us
When you join us, you're joining a group of caring, supportive and friendly people - whether that's your team, the regular customers of your café or your community. At the same time as giving fantastic service you'll have loads of fun along the way - maybe a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There's something for everyone.
The starter rate for Shift Leaders in this location is £12.26 per hour, increasing to £12.41 with service. If you have a great attitude, bags of energy and love interacting with customers then we'd love to hear from you!
Shift Leader in Epping employer: Caffè Nero
Contact Detail:
Caffè Nero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader in Epping
✨Tip Number 1
Get to know the company culture! Before your interview, check out Caffè Nero's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! As a Shift Leader, you'll be all about keeping customers happy. Role-play common scenarios with friends or family to boost your confidence and showcase your people skills during the interview.
✨Tip Number 3
Be ready to share your leadership style! Think about how you motivate and support a team. Prepare examples from past experiences where you've led a group or helped someone grow – this will make you stand out as a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Caffè Nero family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Shift Leader in Epping
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your experience. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Shift Leader role. Highlight any relevant experience, even if it’s not directly in a supervisory position. We love seeing how your skills can translate into leading our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to what makes you a great fit for the role. Remember, we’re looking for clarity in communication!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and quick!
How to prepare for a job interview at Caffè Nero
✨Know Your Coffee
As a Shift Leader, you'll be expected to know your stuff about coffee and food. Brush up on the different types of coffee, how they're made, and what makes Caffè Nero special. This knowledge will not only impress your interviewers but also show your passion for the role.
✨Showcase Your Leadership Skills
Even if you haven't held a formal leadership position before, think of times when you've taken charge or helped others. Prepare examples that highlight your ability to lead a team, resolve conflicts, or provide excellent customer service. This will demonstrate your potential as a Shift Leader.
✨Emphasise Customer Service
Caffè Nero prides itself on fantastic customer service, so be ready to discuss your approach to keeping customers happy. Share specific instances where you've gone above and beyond for a customer, and how you would handle difficult situations. This will show that you understand the importance of customer satisfaction.
✨Be Yourself and Have Fun
The team at Caffè Nero is all about being friendly and supportive, so let your personality shine through during the interview. Don't be afraid to show your enthusiasm for the role and the company culture. A positive attitude can go a long way in making a great impression!
