At a Glance
- Tasks: Support store operations and deliver fantastic customer service while leading your team.
- Company: Join the friendly and supportive Caffè Nero family.
- Benefits: Enjoy unlimited free drinks, discounts on food, and a chance to earn extra cash.
- Other info: Great training provided, with opportunities for personal and professional growth.
- Why this job: Be part of a fun team and make a real impact in your community.
- Qualifications: Experience in a customer-facing role and a passion for team development.
The predicted salary is between 26800 - 27200 £ per year.
At Caffè Nero, it's our people that make us different. If you pride yourself on keeping your customers happy through fantastic service, whilst growing and developing your own team, this could be the perfect job for you. As an Assistant Manager you will support in the running of the store, providing great customer service and the best standards of coffee and food.
What you can expect:
- Brilliant training - no experience is required!
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you're on shift.
- 50% off all handmade drinks and 40% off everything else when you're off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Via our incentive 'Nero 90', our Assistant Managers also have the opportunity to receive an additional 30p per hour, if their store collectively achieves the Customer Satisfaction score.
To be successful you will:
- Have experience as a Supervisor or Assistant Manager in a busy, customer facing environment.
- Be people focused - really caring about the welfare and development of your team.
- Love the challenge of meeting business targets.
- Strive for excellence, always.
- Be passionate about the Caffè Nero brand!
Why choose us? When you join us, you're joining a group of caring, supportive and friendly people - whether that's your team, the regular customers of your café or your community. You'll be part of building something special and have loads of fun along the way - that could be at one of our regular CN Club parties, our Barista of the Year Competition or grabbing you and your team an award at our End of Year celebration.
The starter rate for Assistant Managers in this location is £12.91 per hour, increasing to £13.06 with service. If you have a great attitude, bags of energy and love interacting with customers then we'd love to hear from you!
Assistant Manager in Ely employer: Caffè Nero
At Caffè Nero, we pride ourselves on our vibrant work culture that fosters teamwork and personal growth. As an Assistant Manager, you'll enjoy comprehensive training, generous discounts on our delicious offerings, and the chance to earn rewards through our 'Recommend A Friend' scheme. Join a supportive community where your contributions are valued, and have fun while building a rewarding career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Ely
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time browsing Caffè Nero's social media and website. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about keeping customers happy, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your teamwork spirit! Caffè Nero values collaboration, so be prepared to discuss how you've worked with others to achieve goals. Highlight any leadership roles you've had, even if they were informal.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and really keen on joining the Caffè Nero family. Don’t miss out on this opportunity!
We think you need these skills to ace Assistant Manager in Ely
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for the Caffè Nero brand shine through! Share why you’re excited about the role and how you can contribute to our fantastic customer service.
Highlight Your Experience:Make sure to mention any previous experience as a Supervisor or Assistant Manager. We want to see how you've thrived in busy, customer-facing environments and how you’ve supported your team.
Be Personable:Remember, we’re all about people! Use a friendly tone in your application to show that you care about team welfare and development. This will help us see that you’re a great fit for our supportive culture.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Caffè Nero.
How to prepare for a job interview at Caffè Nero
✨Know the Caffè Nero Brand
Before your interview, take some time to research Caffè Nero. Understand their values, mission, and what makes them unique in the coffee industry. This will not only show your enthusiasm but also help you align your answers with their brand ethos.
✨Showcase Your People Skills
As an Assistant Manager, you'll be leading a team and interacting with customers daily. Prepare examples from your past experiences where you've successfully managed a team or resolved customer issues. Highlight your ability to foster a positive environment and support your colleagues.
✨Demonstrate Your Passion for Customer Service
Caffè Nero prides itself on fantastic service, so be ready to discuss what great customer service means to you. Share specific instances where you went above and beyond for a customer, and how that experience shaped your approach to service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to meet business targets. Think about challenges you've faced in previous roles and how you overcame them. This will help you illustrate your capability to thrive in a busy, customer-facing environment.
