At a Glance
- Tasks: Lead a team, deliver excellent customer service, and maintain high coffee and food standards.
- Company: Join the friendly and supportive team at Caffè Nero.
- Benefits: Enjoy unlimited free drinks, discounts on food, and career growth opportunities.
- Other info: Participate in team events and enjoy recognition for your service.
- Why this job: Make customers happy while having fun and developing your skills.
- Qualifications: Experience as a Supervisor or Team Leader is ideal but not required.
The predicted salary is between 12 - 12 £ per hour.
To £12.91 per hour
Part Time, Permanent
Available from 2026-06-01
Role Overview
At Caffè Nero, it's our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you. As a Shift Leader, you will support in the running of the store – leading the team, providing excellent customer service and delivering the very best standards of coffee and food.
Responsibilities
- Lead the team during shifts.
- Deliver excellent customer service.
- Maintain high standards of coffee and food quality.
- Support staff training and development.
- Ensure store health and safety standards are met.
Qualifications
- Ideally some experience as a Supervisor or Team Leader.
- Positive attitude, good teamwork and customer interaction skills.
What you can expect
- Brilliant training – no experience required.
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks while on shift.
- 50% off all handmade drinks and 40% off everything else when off shift.
- Recommend A Friend Scheme – earn up to £750 by referring new team members.
- Length of service recognition.
- Access to our benefits platform with hundreds of discounts, rewards and offers.
- Incentive ‘Nero 90’ – enjoy an additional 15p per hour if the store collectively achieves the Customer Satisfaction score.
Why choose us?
When you join us, you’ll be part of a group of caring, supportive and friendly people – your team, regular customers and the community. You’ll give fantastic service while having fun, from pizza nights to Caffè Nero Club parties and the Barista of the Year event. All of this while enjoying a starter rate of £12.76 per hour, increasing to £12.91 with service. If you have a great attitude, bags of energy and love interacting with customers, we’d love to hear from you!
Shift Leader in Devon employer: Caffè Nero
Caffè Nero is an exceptional employer that values its people, offering a vibrant work culture where teamwork and customer satisfaction are at the forefront. As a Shift Leader in Exmouth, you'll benefit from comprehensive training, generous discounts on food and drinks, and numerous opportunities for personal and professional growth, all while being part of a supportive community that celebrates achievements together.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Leader in Devon
✨Tip Number 1
Get to know the company culture! Before your interview, check out Caffè Nero's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! As a Shift Leader, you'll be leading the team and ensuring customers are happy. Role-play common scenarios with friends or family to boost your confidence and prepare for those tricky questions.
✨Tip Number 3
Show off your leadership potential! Think of examples from your past experiences where you've led a team or helped others grow. This will demonstrate your ability to support staff training and development, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Caffè Nero family. Don’t miss out on the chance to be part of a fantastic team!
We think you need these skills to ace Shift Leader in Devon
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and teamwork. A bit of enthusiasm goes a long way!
Tailor Your Application:Make sure to tailor your application to the Shift Leader role. Highlight any relevant experience you have, especially in leading teams or providing excellent customer service. We love seeing how your skills match what we’re looking for!
Keep It Clear and Concise:While we appreciate creativity, clarity is key! Keep your application clear and to the point. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the info you need right there. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Caffè Nero
✨Know the Company
Before your interview, take some time to research Caffè Nero. Understand their values, mission, and what makes them unique in the coffee industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Shift Leader, you'll be expected to lead a team. Prepare examples from your past experiences where you've successfully led a group or handled a challenging situation. Highlight your ability to motivate others and maintain high standards, especially in customer service.
✨Demonstrate Customer Service Excellence
Caffè Nero prides itself on fantastic customer service. Be ready to discuss how you would handle various customer scenarios. Think about times when you went above and beyond for a customer and how you can bring that same energy to the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow and contribute to the team.
