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- Tasks: Support store operations and deliver fantastic customer service.
- Company: Join the friendly team at Caff Nero, where people make the difference.
- Benefits: Enjoy unlimited free drinks, discounts on food, and a rewarding referral scheme.
- Other info: Be part of a supportive community with exciting events and recognition.
- Why this job: Grow your career while having fun and making customers happy.
- Qualifications: Experience in a customer-facing role and a passion for teamwork.
The predicted salary is between 25800 - 26100 £ per year.
Customer Service
Enjoy customer interaction
Positive attitude
Teamwork
At Caff Nero, it's our people that make us different. If you pride yourself on keeping your customers happy through fantastic service, whilst growing and developing your own team, this could be the perfect job for you. As an Assistant Manager you will support in the running of the store, providing great customer service and the best standards of coffee and food.
What you can expect:
- Brilliant training - no experience is required!
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you're on shift.
- 50% off all handmade drinks and 40% off everything else when you're off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Via our incentive 'Nero 90', our Assistant Managers also have the opportunity to receive an additional 30p per hour, if their store collectively achieves the Customer Satisfaction score.
To be successful you will:
- Have experience as a Supervisor or Assistant Manager in a busy, customer facing environment.
- Be people focused - really caring about the welfare and development of your team.
- Love the challenge of meeting business targets.
- Strive for excellence, always.
- Be passionate about the Caff Nero brand!
Why choose us?
When you join us, you're joining a group of caring, supportive and friendly people - whether that's your team, the regular customers of your café or your community. You'll be part of building something special and have loads of fun along the way - that could be at one of our regular CN Club parties, our Barista of the Year Competition or grabbing you and your team an award at our End of Year celebration.
The starter rate for Assistant Managers in this location is £12.41 per hour, increasing to £12.56 with service. If you have a great attitude, bags of energy and love interacting with customers then we'd love to hear from you!
Assistant Manager in Cookstown employer: Caffè Nero
Contact Detail:
Caffè Nero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Cookstown
✨Tip Number 1
Get to know the company culture! Before your interview, check out Caff Nero's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about keeping customers happy, think of examples from your past experiences where you've gone above and beyond for a customer. This will help you shine during the interview.
✨Tip Number 3
Show off your teamwork spirit! Be ready to discuss how you've supported your team in previous roles. Caff Nero values collaboration, so highlighting your ability to work well with others will definitely make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Caff Nero family. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Assistant Manager in Cookstown
Some tips for your application 🫡
Show Your Passion: Let your love for the Caff Nero brand shine through in your application. We want to see how excited you are about providing fantastic customer service and leading a team!
Tailor Your CV: Make sure your CV highlights your experience in customer-facing roles and any supervisory positions you've held. We’re looking for people-focused individuals, so showcase your teamwork skills!
Craft a Personal Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the Assistant Manager role. Share specific examples of how you've met business targets or developed your team in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Caffè Nero
✨Know the Caff Nero Brand
Before your interview, take some time to research Caff Nero. Understand their values, mission, and what makes them unique in the coffee industry. This will not only show your enthusiasm but also help you align your answers with their brand ethos.
✨Showcase Your People Skills
As an Assistant Manager, you'll be leading a team and interacting with customers daily. Prepare examples from your past experiences that highlight your ability to motivate a team and provide excellent customer service. Think of specific situations where you turned a negative experience into a positive one.
✨Demonstrate Your Passion for Customer Service
Caff Nero prides itself on fantastic service, so be ready to discuss what great customer service means to you. Share stories that illustrate your commitment to keeping customers happy and how you’ve gone above and beyond in previous roles.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.