At a Glance
- Tasks: Lead a team, deliver excellent customer service, and maintain high standards of coffee and food.
- Company: Join Caffè Nero, where our people make the difference in a supportive environment.
- Benefits: Enjoy unlimited free drinks, discounts on food, and a chance to earn extra through referrals.
- Other info: Participate in fun events and enjoy recognition for your service.
- Why this job: Grow your career while having fun and making customers happy every day.
- Qualifications: No experience needed, just a positive attitude and love for teamwork.
The predicted salary is between 26500 - 27000 £ per year.
Location: Canterbury, United Kingdom
Salary: to £12.91
Employment Type: Full Time
Contract: Permanent
Closing date: 2026-06-11
Category: Customer Service
Enjoy customer interaction
Positive attitude
Teamwork
At Caffè Nero, it's our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you. As a Shift Leader, you will support in the running of the store - leading the team, giving great customer service and delivering the very best standards of coffee and food. Ideally you will have some experience as a Supervisor or Team Leader - but if you haven't got that don't worry, we'd still love to hear from you.
What you can expect:
- Brilliant training - no experience is required!
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you're on shift.
- 50% off all handmade drinks and 40% off everything else when you're off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Via our incentive 'Nero 90', our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.
Why choose us? When you join us, you're joining a group of caring, supportive and friendly people - whether that's your team, the regular customers of your café or your community. At the same time as giving fantastic service you'll have loads of fun along the way - maybe a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There's something for everyone.
The starter rate for Shift Leaders in this location is £12.76 per hour, increasing to £12.91 with service. If you have a great attitude, bags of energy and love interacting with customers then we'd love to hear from you!
Shift Leader in Canterbury employer: Caffè Nero
At Caffè Nero, we pride ourselves on our vibrant and supportive work culture, where every team member is valued and encouraged to grow both personally and professionally. As a Shift Leader in Canterbury, you'll enjoy fantastic benefits including unlimited free drinks, generous discounts, and the chance to earn rewards through our 'Recommend A Friend' scheme, all while being part of a fun and caring community that celebrates teamwork and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Leader in Canterbury
✨Tip Number 1
Get to know the company culture! Before your interview, check out Caffè Nero's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about keeping customers happy, think of examples from your past experiences where you've gone above and beyond for someone. Share these stories during your chat to really impress them.
✨Tip Number 3
Be ready to showcase your teamwork! As a Shift Leader, you'll be leading a team, so come prepared with examples of how you've successfully worked with others. Highlighting your collaborative spirit will definitely catch their attention.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Caffè Nero family. So, get your application in and let’s make some coffee magic happen!
We think you need these skills to ace Shift Leader in Canterbury
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and teamwork. A positive attitude goes a long way!
Tailor Your Application:Make sure to tailor your application to the Shift Leader role. Highlight any relevant experience, even if it’s not directly in a supervisory position. We love seeing how your skills can translate into leading our fantastic team!
Keep It Clear and Concise:While we want to know all about you, keep your application clear and to the point. Use bullet points or short paragraphs to make it easy for us to read. We appreciate a well-structured application!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just a few clicks and you’re on your way!
How to prepare for a job interview at Caffè Nero
✨Know the Company
Before your interview, take some time to research Caffè Nero. Understand their values, mission, and what makes them unique in the coffee industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Shift Leader, customer interaction is key. Prepare examples from your past experiences where you provided excellent service or resolved customer issues. Highlighting these moments will demonstrate your ability to keep customers happy, which is crucial for this role.
✨Emphasise Teamwork
Caffè Nero values teamwork, so be ready to discuss how you've worked collaboratively in previous roles. Share specific instances where you led a team or contributed to a positive team environment. This will show that you can support and motivate your colleagues as a Shift Leader.
✨Bring a Positive Attitude
Your attitude can make a huge difference in the interview. Approach it with enthusiasm and positivity. Smile, engage with your interviewer, and express your excitement about the opportunity to grow and learn within the company. A great attitude can set you apart from other candidates!
