At a Glance
- Tasks: Lead a team, deliver fantastic customer service, and maintain high standards.
- Company: Join Caffè Nero, where our people make the difference.
- Benefits: Unlimited free drinks, generous discounts, and career growth opportunities.
- Other info: Earn extra through our incentive scheme and enjoy recognition for your service.
- Why this job: Be part of a supportive team and enjoy fun events while making an impact.
- Qualifications: Experience in a customer-facing role and a passion for team development.
The predicted salary is between 26800 - 27200 £ per year.
At Caffè Nero, it’s our people that make us different. If you pride yourself on keeping your customers happy through fantastic service, whilst growing and developing your own team, this could be the perfect job for you.
As an Assistant Manager you will support in the running of the store, providing great customer service and the best standards of coffee and food.
What you can expect:
- Brilliant training – no experience is required!
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you’re on shift.
- 50% off all handmade drinks and 40% off everything else when you’re off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Via our incentive ‘Nero 90’, our Assistant Managers also have the opportunity to receive an additional 30p per hour, if their store collectively achieves the Customer Satisfaction score.
To be successful you will:
- Have experience as a Supervisor or Assistant Manager in a busy, customer facing environment.
- Be people focused – really caring about the welfare and development of your team.
- Love the challenge of meeting business targets.
- Strive for excellence, always.
- Be passionate about the Caffè Nero brand!
Why choose us?
When you join us, you’re joining a group of caring, supportive and friendly people – whether that’s your team, the regular customers of your café or your community. You’ll be part of building something special and have loads of fun along the way – that could be at one of our regular CN Club parties, our Barista of the Year Competition or grabbing you and your team an award at our End of Year celebration.
The starter rate for Assistant Managers in this location is £12.91 per hour, increasing to £13.06 with service. If you have a great attitude, bags of energy and love interacting with customers then we’d love to hear from you!
At Caffè Nero you really can be you, with us.
People-First Assistant Manager | Café Leader & Growth in Belfast employer: Caffè Nero
Caffè Nero is an exceptional employer that prioritises its people, offering a vibrant work culture where team members are supported and encouraged to grow both personally and professionally. With fantastic benefits such as unlimited free handmade drinks, generous discounts, and a rewarding referral scheme, employees enjoy a fulfilling experience while contributing to a community-focused environment. Join us to be part of a caring team that celebrates achievements and fosters a fun atmosphere, making every day at work enjoyable and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land People-First Assistant Manager | Café Leader & Growth in Belfast
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time in a Caffè Nero café. Observe how the team interacts with customers and each other. This will help you understand their values and show that you're genuinely interested in being part of their people-first approach.
✨Tip Number 2
Prepare for situational questions! Think about times when you've led a team or handled customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your experience and how you embody the qualities they’re looking for.
✨Tip Number 3
Show your passion for coffee and customer service! Be ready to share why you love the Caffè Nero brand and how you can contribute to their mission. Your enthusiasm can set you apart from other candidates and make a lasting impression.
✨Tip Number 4
Follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can go a long way. It shows your professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace People-First Assistant Manager | Café Leader & Growth in Belfast
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for the Caffè Nero brand shine through! We want to see how excited you are about coffee and customer service, so don’t hold back on sharing your enthusiasm.
Highlight Your People Skills:As a people-focused role, it’s crucial to showcase your experience in developing and supporting teams. Share specific examples of how you've helped your team grow or improved customer satisfaction in your previous roles.
Tailor Your Application:Make sure to customise your application to reflect the job description. Use keywords from the listing, like 'customer satisfaction' and 'business targets', to show that you understand what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Caffè Nero
✨Know the Caffè Nero Brand
Before your interview, take some time to really understand what makes Caffè Nero special. Familiarise yourself with their values, mission, and the unique offerings they provide. This will not only show your enthusiasm but also help you connect your own experiences to their brand.
✨Showcase Your People Skills
As a People-First Assistant Manager, your ability to lead and develop a team is crucial. Prepare examples from your past roles where you've successfully managed a team or improved customer satisfaction. Highlight how you care about your team's welfare and development.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in a busy café environment. Think of scenarios where you had to handle difficult customers or meet tight deadlines. Practising these responses will help you demonstrate your ability to thrive under pressure.
✨Express Your Passion for Coffee and Service
Caffè Nero is all about great coffee and fantastic service. Share your love for coffee culture and any relevant experiences you have in customer service. This will show that you're not just looking for a job, but that you're genuinely excited about being part of their team.
