At a Glance
- Tasks: Prepare and serve delicious coffee and seasonal drinks with a personal touch.
- Company: Join a vibrant team at a popular coffee shop known for its friendly atmosphere.
- Benefits: Earn up to £12.71 per hour, enjoy free drinks on shift, and great discounts off shift.
- Other info: No experience required; brilliant training provided and opportunities for recognition.
- Why this job: Be part of a fun team, make customers smile, and enjoy exciting events like pizza nights.
- Qualifications: A positive attitude and passion for customer interaction are all you need!
Job Details
Salary: up to £12.71 per hour (Starter rates: Under 21: £10.85 per hour; 21 and over: £12.71 per hour)
Type: Full Time
Contract: Permanent
Closing date: 2026-07-22
Department: Customer Service
Barista Responsibilities
- Prepare and serve a wide variety of coffee, matcha and seasonal drinks, ensuring each order is made to the customer's exact preference.
- Provide excellent service both in the store and for deliveries, using the signature 1-2-1 service style.
- Maintain cleanliness and organisation of customer and back‑of‑house areas, including tables and toilets, to high standards.
- Promote a positive customer experience, ensuring customers leave with a personalised service.
- Take pride in work and strive for excellence at all times.
Benefits & Perks
- Brilliant training – no experience required.
- Unlimited free handmade drinks while on shift and up to 75% off food and packaged drinks.
- 50% off handmade drinks and 40% off other items when off shift.
- Earn up to £750 through the A Friend Scheme by referring new staff.
- Recognition for length of service.
- Access to a benefits platform with discounts, rewards, and offers.
- Opportunity to receive 15p per hour extra through the Nero 90 incentive if the store achieves the Customer Satisfaction score.
- Enjoy team events such as pizza nights, club parties, and the Barista of the Year event.
Requirements
Positive attitude, energy, and a passion for interacting with customers.
Equal Opportunities
We are an equal opportunity employer and welcome applications from all backgrounds.
Barista employer: Caffè Nero
Caffe Nero in Newtown is an excellent employer that prioritises employee well-being and growth, offering a vibrant work culture where teamwork and enthusiasm are celebrated. With comprehensive training provided for all Baristas, you can develop your skills while enjoying unique benefits like unlimited free drinks during shifts and generous staff discounts. Join us to be part of a supportive team that values your contributions and fosters a positive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Barista
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Caffè Nero. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Caffè Nero before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Caffè Nero:Your cover letter is your chance to shine! Tell us why you want to work at Caffè Nero specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Caffè Nero!
How to prepare for a job interview at Caffè Nero
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
