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For Companies At a Glance
- Tasks: Support store operations and deliver exceptional customer service.
- Company: Join a friendly team at Caffè Nero, known for its supportive culture.
- Benefits: Enjoy unlimited free drinks, generous discounts, and career growth opportunities.
- Why this job: Be part of a fun environment while developing your skills and making an impact.
- Qualifications: Experience in a customer-facing role and a passion for team development.
- Other info: Earn extra through our referral scheme and enjoy recognition for your service.
Assistant Manager
Welwyn Garden City, United Kingdom
£12.56 per hour, Full Time, Permanent
We are looking for an Assistant Manager to support the running of our store, providing great customer service and the best standards of coffee and food.
What you can expect:
- Brilliant training – no experience is required!
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you\’re on shift.
- 50% off all handmade drinks and 40% off everything else when you\’re off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Via our incentive \’Nero 90\’, our Assistant Managers also have the opportunity to receive an additional 30p per hour, if their store collectively achieves the Customer Satisfaction score.
To be successful you will:
- Have experience as a Supervisor or Assistant Manager in a busy, customer facing environment.
- Be people focused – really caring about the welfare and development of your team.
- Love the challenge of meeting business targets.
- Strive for excellence, always.
- Be passionate about the Caffè Nero brand!
Why choose us?
When you join us, you\’re joining a group of caring, supportive and friendly people. You\’ll be part of building something special and have loads of fun along the way. The starter rate for Assistant Managers in this location is £12.41 per hour, increasing to £12.56 with service.
If you have a great attitude, bags of energy and love interacting with customers then we\’d love to hear from you!
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Assistant Manager employer: Caffè Nero
Contact Detail:
Caffè Nero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of examples where you've gone above and beyond for customers or supported your team. We want to hear those stories!
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. It shows you care about the opportunity and are ready to represent the brand well.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for the Caffè Nero brand shine through! We want to see how excited you are about coffee and customer service, so don’t hold back on sharing your enthusiasm.
Tailor Your Experience: Make sure to highlight any relevant experience you have as a Supervisor or Assistant Manager. We’re looking for people who can thrive in a busy environment, so give us examples of how you've met targets and supported your team.
Be Personable: We care about the welfare and development of our team, so let your personality come through in your application. Share stories that show how you connect with others and foster a positive atmosphere.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your amazing skills and passion for the role!
How to prepare for a job interview at Caffè Nero
✨Know the Brand Inside Out
Before your interview, make sure you research Caffè Nero thoroughly. Understand their values, mission, and what makes them unique in the coffee industry. This will not only show your passion for the brand but also help you answer questions more effectively.
✨Showcase Your People Skills
As an Assistant Manager, you'll be leading a team and interacting with customers daily. Prepare examples from your past experiences that highlight your ability to manage a team, resolve conflicts, and provide excellent customer service. Be ready to discuss how you care about your team's development.
✨Demonstrate Your Target-Driven Mindset
The role requires someone who loves meeting business targets. Think of specific instances where you've successfully achieved goals in a previous role. Be prepared to discuss how you plan to contribute to the store's success and improve customer satisfaction scores.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. This could be about the training process, team dynamics, or growth opportunities within the company. It shows your genuine interest in the role and helps you determine if it's the right fit for you.
