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For Companies At a Glance
- Tasks: Support store operations and deliver exceptional customer service.
- Company: Join a friendly and supportive team at Caffè Nero.
- Benefits: Enjoy unlimited free drinks, discounts on food, and career growth opportunities.
- Why this job: Be part of a fun environment while developing your skills and making an impact.
- Qualifications: Experience in a customer-facing role and a passion for teamwork.
- Other info: Participate in exciting events and earn rewards through our referral scheme.
Assistant Manager
Exmouth, United Kingdom
£12.41 – £12.56 per hour, Full Time, Permanent
Customer Service: Enjoy customer interaction, Positive attitude, Teamwork
As an Assistant Manager you will support in the running of the store, providing great customer service and the best standards of coffee and food.
What you can expect:
- Brilliant training – no experience is required!
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you\’re on shift.
- 50% off all handmade drinks and 40% off everything else when you\’re off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Via our incentive \’Nero 90\’, our Assistant Managers also have the opportunity to receive an additional 30p per hour, if their store collectively achieves the Customer Satisfaction score.
To be successful you will:
- Have experience as a Supervisor or Assistant Manager in a busy, customer facing environment.
- Be people focused – really caring about the welfare and development of your team.
- Love the challenge of meeting business targets.
- Strive for excellence, always.
- Be passionate about the Caffè Nero brand!
Why choose us?
When you join us, you\’re joining a group of caring, supportive and friendly people – whether that\’s your team, the regular customers of your café or your community. You\’ll be part of building something special and have loads of fun along the way – that could be at one of our regular CN Club parties, our Barista of the Year Competition or grabbing you and your team an award at our End of Year celebration.
The starter rate for Assistant Managers in this location is £12.41 per hour, increasing to £12.56 with service. If you have a great attitude, bags of energy and love interacting with customers then we\’d love to hear from you!
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Assistant Manager employer: Caffè Nero
Contact Detail:
Caffè Nero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out Caffè Nero's social media and website. This will help you understand their values and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with customers, think of examples from your past experiences where you’ve gone above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Show off your teamwork spirit! Be ready to discuss how you've worked with others in a busy environment. Highlighting your ability to support and develop your team will definitely catch our attention.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining us at Caffè Nero. Don’t miss out on this opportunity!
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for the Caffè Nero brand shine through! We want to see how excited you are about coffee and customer service. Share any personal experiences that highlight your enthusiasm.
Tailor Your CV: Make sure your CV is tailored to the Assistant Manager role. Highlight your experience in customer-facing environments and any supervisory roles you've held. We want to see how your skills align with what we’re looking for!
Be Personable: In your cover letter, don’t be afraid to show a bit of personality! We’re all about teamwork and caring for our customers, so let us know how you connect with people and support your team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Caffè Nero
✨Know the Brand
Before your interview, take some time to really understand the Caffè Nero brand. Familiarise yourself with their values, mission, and what makes them stand out in the coffee industry. This will not only show your enthusiasm but also help you answer questions about why you want to work there.
✨Showcase Your People Skills
As an Assistant Manager, you'll be leading a team and interacting with customers daily. Be prepared to share examples of how you've successfully managed teams or provided excellent customer service in the past. Highlight your ability to motivate others and create a positive atmosphere.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about situations where you had to deal with difficult customers or resolve team conflicts. Practising your responses can help you articulate your problem-solving skills and demonstrate your ability to handle challenges effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
