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For Companies At a Glance
- Tasks: Support store operations and deliver fantastic customer service while developing your team.
- Company: Join the friendly and supportive team at Caffè Nero.
- Benefits: Enjoy unlimited free drinks, discounts on food, and a chance to earn extra cash through referrals.
- Why this job: Be part of a fun environment with opportunities for personal and professional growth.
- Qualifications: Experience in a customer-facing role and a passion for team development.
- Other info: Participate in exciting events and celebrations while striving for excellence.
At Caffè Nero, it\’s our people that make us different. If you pride yourself on keeping your customers happy through fantastic service, whilst growing and developing your own team, this could be the perfect job for you. As an Assistant Manager you will support in the running of the store, providing great customer service and the best standards of coffee and food.
What you can expect
- Brilliant training – no experience is required!
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you\’re on shift.
- 50% off all handmade drinks and 40% off everything else when you\’re off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Via our incentive \’Nero 90\’, our Assistant Managers also have the opportunity to receive an additional 30p per hour, if their store collectively achieves the Customer Satisfaction score.
To be successful you will
- Have experience as a Supervisor or Assistant Manager in a busy, customer facing environment.
- Be people focused – really caring about the welfare and development of your team.
- Love the challenge of meeting business targets.
- Strive for excellence, always.
- Be passionate about the Caffè Nero brand!
Why choose us?
When you join us, you\’re joining a group of caring, supportive and friendly people – whether that\’s your team, the regular customers of your café or your community. You\’ll be part of building something special and have loads of fun along the way – that could be at one of our regular CN Club parties, our Barista of the Year Competition or grabbing you and your team an award at our End of Year celebration. The starter rate for Assistant Managers in this location is £12.41 per hour, increasing to £12.56 with service. If you have a great attitude, bags of energy and love interacting with customers then we\’d love to hear from you!
Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations, such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered. For more details please contact the employer.
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Assistant Manager employer: Caffè Nero
Contact Detail:
Caffè Nero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the Caffè Nero vibe! Spend some time in their cafés, chat with the staff, and soak up the atmosphere. This will not only help you understand their culture but also give you some great talking points during your interview.
✨Tip Number 2
Show off your people skills! As an Assistant Manager, you'll be leading a team, so think of examples where you've motivated or developed others. We want to see that you genuinely care about your team's growth and happiness.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle customer complaints or meet business targets. Practising your responses can help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join the Caffè Nero family!
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for the Caffè Nero brand shine through! We want to see how excited you are about coffee and customer service, so don’t hold back on sharing your enthusiasm.
Highlight Your Experience: Make sure to mention any previous roles you've had as a Supervisor or Assistant Manager. We’re looking for people who have experience in busy, customer-facing environments, so give us the details that show you’ve got what it takes!
Be Personable: We care about people, so your application should reflect that! Use a friendly tone and share examples of how you’ve supported and developed your team in the past. We want to know how you connect with others!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Caffè Nero
✨Know the Caffè Nero Brand
Before your interview, take some time to research Caffè Nero. Understand their values, mission, and what makes them unique in the coffee industry. This will not only show your passion for the brand but also help you align your answers with their expectations.
✨Showcase Your People Skills
As an Assistant Manager, you'll be leading a team and interacting with customers daily. Prepare examples from your past experiences where you've successfully managed a team or resolved customer issues. Highlight your ability to motivate and develop others, as this is key to the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations, like dealing with a difficult customer or managing a busy shift. Think of relevant examples from your previous roles and practice articulating your thought process clearly and confidently.
✨Express Your Passion for Customer Service
Caffè Nero prides itself on fantastic service, so be ready to discuss what great customer service means to you. Share personal anecdotes that demonstrate your commitment to customer satisfaction and how you strive for excellence in every interaction.
