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For Companies At a Glance
- Tasks: Support store operations and deliver fantastic customer service.
- Company: Join the friendly team at Caffè Nero in Great Malvern.
- Benefits: Unlimited free drinks, discounts on food, and career growth opportunities.
- Why this job: Be part of a supportive community while developing your skills.
- Qualifications: Experience in a customer-facing role and a passion for teamwork.
- Other info: Fun events and recognition for your hard work await you!
The predicted salary is between 25800 - 27300 £ per year.
Assistant Manager
Location: Great Malvern, United Kingdom
Salary: to £12.56
Employment type: Full Time, Permanent
Contract end date: 2025-09-26
Overview
At Caffè Nero, it\’s our people that make us different. If you pride yourself on keeping your customers happy through fantastic service, whilst growing and developing your own team, this could be the perfect job for you. As an Assistant Manager you will support in the running of the store, providing great customer service and the best standards of coffee and food.
Responsibilities
- Enjoy customer interaction
- Positive attitude
- Teamwork
What you can expect
- Brilliant training – no experience is required!
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you\’re on shift.
- 50% off all handmade drinks and 40% off everything else when you\’re off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Via our incentive \’Nero 90\’, our Assistant Managers also have the opportunity to receive an additional 30p per hour, if their store collectively achieves the Customer Satisfaction score.
To be successful you will
- Have experience as a Supervisor or Assistant Manager in a busy, customer facing environment.
- Be people focused – really caring about the welfare and development of your team.
- Love the challenge of meeting business targets.
- Strive for excellence, always.
- Be passionate about the Caffè Nero brand!
Why choose us?
When you join us, you\’re joining a group of caring, supportive and friendly people – whether that\’s your team, the regular customers of your café or your community. You\’ll be part of building something special and have loads of fun along the way – that could be at one of our regular CN Club parties, our Barista of the Year Competition or grabbing you and your team an award at our End of Year celebration.
The starter rate for Assistant Managers in this location is £12.41 per hour, increasing to £12.56 with service.
If you have a great attitude, bags of energy and love interacting with customers then we\’d love to hear from you!
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Assistant Manager employer: Caffè Nero
Contact Detail:
Caffè Nero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out Caffè Nero's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about keeping customers happy, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories!
✨Tip Number 3
Show off your teamwork spirit! In your interview, highlight times when you've worked well with others. Caffè Nero values collaboration, so let them know how you can contribute to a positive team environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Caffè Nero family. Don’t miss out on this opportunity!
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for the Caffè Nero brand shine through! We want to see how excited you are about coffee and customer service, so don’t hold back on sharing your enthusiasm.
Tailor Your Experience: Make sure to highlight any relevant experience you have as a Supervisor or Assistant Manager. We’re looking for people who can bring their skills to our team, so connect your past roles to what we do at Caffè Nero.
Be Personable: Since we value teamwork and customer interaction, use your application to showcase your people skills. Share examples of how you've positively impacted your team or customers in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with Caffè Nero!
How to prepare for a job interview at Caffè Nero
✨Know the Caffè Nero Brand
Before your interview, take some time to research Caffè Nero. Understand their values, mission, and what makes them unique in the coffee industry. This will not only show your enthusiasm but also help you align your answers with their brand ethos.
✨Showcase Your People Skills
As an Assistant Manager, you'll be leading a team and interacting with customers daily. Prepare examples from your past experiences that highlight your ability to motivate a team and provide excellent customer service. Think of specific situations where you turned a negative experience into a positive one.
✨Demonstrate Your Passion for Coffee
Caffè Nero is all about great coffee and food. If you have a passion for coffee, share it! Talk about your favourite drinks, any barista skills you have, or even your experiences at other coffee shops. This will show that you're genuinely interested in the role and the brand.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions to ask your interviewer about the team culture, training opportunities, and how success is measured in the role. This shows that you're serious about the position and eager to contribute to the team.
