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For Companies At a Glance
- Tasks: Support store operations and deliver excellent customer service daily.
- Company: Caffè Nero is a vibrant coffee shop chain known for its friendly atmosphere.
- Benefits: Enjoy unlimited free drinks, generous discounts, and a rewarding referral scheme.
- Why this job: Join a supportive team, enjoy fun activities, and grow your career in a dynamic environment.
- Qualifications: Experience in a customer-facing role and a passion for team development are essential.
- Other info: No prior experience required; just bring your positive attitude and energy!
Assistant Manager
Location: Melton Mowbray, United Kingdom
Salary: to £12.56 per hour
Type: Full Time, Permanent
Application deadline: 14 September 2025
Customer Service
Enjoy customer interaction, maintain a positive attitude, and work well in a team.
At Caffè Nero, our people make us different. If you pride yourself on delivering fantastic service and developing your team, this could be the perfect job for you.
Role overview:
As an Assistant Manager, you will support store operations, provide excellent customer service, and uphold the highest standards of coffee and food.
What you can expect:
- Brilliant training – no experience required!
- Opportunities for career growth and personal development.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks during shifts.
- 50% off all handmade drinks and 40% off everything else outside of shifts.
- Recommend A Friend Scheme – earn up to £750 for successful referrals.
- Recognition for length of service.
- Access to benefits platform with discounts, rewards, and offers.
- Additional incentive \’Nero 90\’ – earn an extra 30p per hour if your store achieves a high Customer Satisfaction score.
Success criteria:
- Experience as a Supervisor or Assistant Manager in a busy, customer-facing environment.
- People-focused, caring about team welfare and development.
- Motivated by meeting business targets.
- Always striving for excellence.
- Passionate about the Caffè Nero brand.
Why choose us?
Join a caring, supportive, and friendly team. Be part of building something special and enjoy fun activities like CN Club parties, the Barista of the Year Competition, and awards at our End of Year celebration.
The starting rate for Assistant Managers in this location is £12.41 per hour, increasing to £12.56 with service.
If you have a great attitude, energy, and love interacting with customers, we want to hear from you!
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Assistant Manager employer: Caffè Nero
Contact Detail:
Caffè Nero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarise yourself with Caffè Nero's brand values and customer service philosophy. Understanding what makes them unique will help you demonstrate your passion for the brand during any interactions.
✨Tip Number 2
Network with current or former employees of Caffè Nero. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss your experience in a busy, customer-facing environment. Think of specific examples where you've excelled in customer service or team management, as these will be key points of interest for the hiring team.
✨Tip Number 4
Showcase your enthusiasm for team development. Be ready to share ideas on how you would support and motivate your team, as this aligns with the role's focus on people and performance.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any supervisory roles you've held. Emphasise your ability to work in a team and your passion for delivering excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Assistant Manager role at Caffè Nero. Mention specific examples of how you've contributed to team success and customer satisfaction in previous positions.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as leadership, communication, and a customer-focused mindset. Show how these skills will help you thrive in a busy environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Caffè Nero
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer interaction during the interview. Share specific examples of how you've gone above and beyond to provide excellent service in previous roles.
✨Demonstrate Team Leadership Skills
As an Assistant Manager, you'll be expected to lead a team. Prepare to discuss your experience in managing or supervising others, highlighting how you support team development and foster a positive work environment.
✨Know the Caffè Nero Brand
Familiarise yourself with Caffè Nero's values, products, and culture. Being able to articulate why you want to work for them and what makes their brand special will show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of scenarios where you successfully handled difficult situations or met business targets, and be ready to share those stories.