At a Glance
- Tasks: Lead a team to deliver fantastic coffee and service while ensuring smooth store operations.
- Company: Join Caffè Nero, a friendly and supportive coffee community.
- Benefits: Enjoy unlimited free drinks, discounts on food, and a chance to earn extra cash.
- Other info: Participate in fun events and enjoy excellent career growth opportunities.
- Why this job: Make a positive impact on customers' lives while having fun with your team.
- Qualifications: Experience as a Supervisor or Team Leader is a plus, but not essential.
The predicted salary is between 12.76 - 12.76 £ per hour.
Overview
At Caffè Nero, it's our people that make us different.
If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you.
Our aim is simple: through great coffee and brilliant service, we want to make a positive difference in people's lives.
Shift Leaders are key in supporting the smooth running of store operations, providing great service and supporting their team to do the same. They are
- in charge of the shift, leading their team by example.
- making fantastic coffee, including matcha and seasonal drinks; every order is special. From bean to cup, they make each customer's coffee exactly how they like it.
- providing great service, both in store and through deliveries. With our signature 1-2-1 service style, they ensure customers leave with a personalised experience.
- keeping the customer and back-of-house areas safe, clean, organised and ready for service.
This includes cleaning tables and ensuring toilets meet high standards our customers expect.
- taking pride in what they do and always striving for excellence.
To become a Shift Leader, ideally you will have some experience as a Supervisor or Team Leader - but if you haven't got that, we'd still love to hear from you.
- What you can expect
- Brilliant training - no coffee experience is required.
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you're on shift.
- 50% off all handmade drinks and 40% off everything else when you're off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Via our incentive 'Nero 90', Baristas and Shift Leaders have the opportunity to receive an additional 15p per hour if their store collectively achieves the Customer Satisfaction score.
Why choose us?
When you join us, you're joining a group of caring, supportive and friendly people - whether that's your team, the regular customers of your café or your community.
You'll have loads of fun along the way, with events and activities such as pizza nights, Caffè Nero Club parties or the Barista of the Year event.
There's something for everyone.
The starter rate for Shift Leaders in this location is £12.76 per hour, increasing to £12.91 with service.
If you have a great attitude, bags of energy and love interacting with customers then we'd love to hear from you!
At Caffè Nero you really can be you, with us.
Shift Leader in Antrim employer: Caffè Nero
Caffe Nero in Newtown is an excellent employer that prioritises employee well-being and growth, offering a vibrant work culture where teamwork and enthusiasm are celebrated. With comprehensive training provided for all Baristas, you can develop your skills while enjoying unique benefits like unlimited free drinks during shifts and generous staff discounts. Join us to be part of a supportive team that values your contributions and fosters a positive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Leader in Antrim
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Caffè Nero. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Caffè Nero
Don't be shy about reaching out to Caffè Nero directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Shift Leader in Antrim
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Caffè Nero and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Caffè Nero
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
