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- Tasks: Lead a team, deliver amazing customer service, and ensure top-notch coffee and food standards.
- Company: Join the friendly and supportive team at Caff Nero.
- Benefits: Enjoy unlimited free drinks, discounts on food, and fantastic training opportunities.
- Why this job: Grow your career while having fun and making customers smile every day.
- Qualifications: Experience as a Supervisor or Team Leader is a plus, but not required.
- Other info: Participate in fun events and earn rewards through our Recommend A Friend Scheme.
The predicted salary is between 12 - 13 £ per hour.
At Caff Nero, it's our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you.
As a Shift Leader, you will support in the running of the store, leading the team, giving great customer service and delivering the very best standards of coffee and food.
Ideally you will have some experience as a Supervisor or Team Leader, but if you haven't got that, we would still love to hear from you.
Responsibilities- Lead the team and support in the running of the store
- Deliver great customer service and the very best standards of coffee and food
- Ideally you will have some experience as a Supervisor or Team Leader
- If you don’t have that experience, we’d still love to hear from you (training provided)
- Brilliant training - no experience is required!
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you’re on shift.
- 50% off all handmade drinks and 40% off everything else when you’re off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £3750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Via our incentive Nero 90, our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.
When you join us, you’re joining a group of caring, supportive and friendly people - whether that’s your team, the regular customers of your café or your community. At the same time as giving fantastic service you’ll have loads of fun along the way - maybe a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There’s something for everyone.
The starter rate for Shift Leaders in this location is £12.26 per hour, increasing to £12.41 with service. If you have a great attitude, bags of energy and love interacting with customers then we’d love to hear from you!
At Caff Nero you really can be you, with us.
Shift Leader in Wimborne Minster employer: Caffe Nero Group Ltd
Contact Detail:
Caffe Nero Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader in Wimborne Minster
✨Tip Number 1
Get to know the company culture! Before your interview, check out Caff Nero's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers. This will help you shine during the interview and demonstrate that you’re a perfect fit for the Shift Leader role.
✨Tip Number 3
Be ready to talk about teamwork! As a Shift Leader, you'll be leading a team, so share experiences where you've successfully worked with others. This shows you can motivate and support your colleagues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly!
We think you need these skills to ace Shift Leader in Wimborne Minster
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for coffee and customer service. A bit of flair can make your application stand out!
Tailor Your Experience: Even if you haven't been a Supervisor or Team Leader before, highlight any relevant experience you have. Whether it's in customer service or teamwork, we want to know how your skills can contribute to our café vibe!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so make sure to communicate your thoughts effectively. A well-structured application makes it easier for us to see why you’d be a great fit!
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed! It’s super easy, and we’ll get your application directly. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Caffe Nero Group Ltd
✨Know the Company Culture
Before your interview, take some time to understand Caff Nero's values and culture. They pride themselves on fantastic service and a supportive team environment, so be ready to share how you align with these values and how you can contribute to their friendly atmosphere.
✨Showcase Your Customer Service Skills
As a Shift Leader, delivering great customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. If you don’t have direct experience, think about times when you’ve helped others or worked in a team setting.
✨Demonstrate Leadership Potential
Even if you haven’t held a formal leadership role, think about situations where you’ve taken charge or supported your team. Be ready to discuss how you would lead a team at Caff Nero, focusing on motivation and collaboration.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about training opportunities, team dynamics, or what a typical day looks like for a Shift Leader at Caff Nero.
