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For Companies At a Glance
- Tasks: Lead a team, deliver excellent customer service, and maintain high standards of coffee and food.
- Company: Join the friendly and supportive team at Caffè Nero.
- Benefits: Enjoy unlimited free drinks, discounts on food, and a chance to earn extra through referrals.
- Other info: Participate in fun events and enjoy a vibrant work culture.
- Why this job: Grow your career while having fun and making customers happy.
- Qualifications: Experience as a Supervisor or Team Leader is a plus, but not required.
The predicted salary is between 26500 - 27000 £ per year.
At Caffè Nero, it's our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you. As a Shift Leader, you will support in the running of the store – leading the team, giving great customer service and delivering the very best standards of coffee and food. Ideally you will have some experience as a Supervisor or Team Leader – but if you haven’t got that don’t worry, we’d still love to hear from you.
What you can expect:
- Brilliant training – no experience is required!
- The opportunity to grow your career and develop personally and professionally.
- Unlimited free handmade drinks and up to 75% off food and packaged drinks when you’re on shift.
- 50% off all handmade drinks and 40% off everything else when you’re off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
- Via our incentive ‘Nero 90’, our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.
Why choose us?
When you join us, you’re joining a group of caring, supportive and friendly people — whether that’s your team, the regular customers of your café or your community. At the same time as giving fantastic service you’ll have loads of fun along the way — maybe a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There’s something for everyone.
The starter rate for Shift Leaders in this location is £12.76 per hour, increasing to £12.91 with service. If you have a great attitude, bags of energy and love interacting with customers then we’d love to hear from you! At Caffè Nero you really can be you, with us.
Shift Leader employer: Caffe Nero Group Ltd
Contact Detail:
Caffe Nero Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out Caffè Nero's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! As a Shift Leader, you'll be all about keeping customers happy. Think of examples from your past experiences where you've gone above and beyond for someone, and be ready to share those stories during your chat.
✨Tip Number 3
Show off your leadership potential! Even if you haven't been a Supervisor before, think about times when you've led a project or helped a team. Highlighting these moments can really set you apart and show that you have what it takes to lead at Caffè Nero.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly. So go on, hit that apply button!
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Show Your Passion for Coffee: When writing your application, let us know why you love coffee and customer service. Share any experiences that highlight your enthusiasm for creating a great atmosphere and serving customers with a smile!
Highlight Teamwork Skills: As a Shift Leader, you'll be guiding a team, so make sure to mention any past experiences where you've worked well in a team. We want to see how you can inspire and support others while keeping the vibe positive!
Be Yourself: We value authenticity, so don’t be afraid to let your personality shine through in your application. Share what makes you unique and how you can contribute to our friendly Caffè Nero community.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s quick and easy, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Caffe Nero Group Ltd
✨Know Your Coffee
Brush up on your coffee knowledge before the interview. Being able to talk about different types of coffee, brewing methods, and what makes a great cup can really impress the interviewers at Caffè Nero. It shows you're passionate about the product and ready to lead a team that shares that enthusiasm.
✨Showcase Your Leadership Skills
Even if you haven't held a formal leadership position, think of times when you've taken charge or helped others. Prepare examples that highlight your ability to motivate a team, resolve conflicts, or provide excellent customer service. This will demonstrate your potential as a Shift Leader.
✨Emphasise Team Spirit
Caffè Nero values a supportive and friendly environment, so be sure to express your love for teamwork. Share experiences where you’ve collaborated with others to achieve a common goal, and how you can contribute to maintaining that positive atmosphere in the café.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. Inquire about the training process, team dynamics, or opportunities for growth within the company. This not only shows your interest in the role but also helps you gauge if Caffè Nero is the right fit for you.